- JPMorgan Chase (Columbus, OH)
- …product life cycle. As a core leader, you are responsible for acting as the voice of the customer and implementing domain solutions that provide customer ... at the cutting edge of AI innovation? Join our dynamic team in the Ai4Ops Voice + Domain, where your ideas and expertise will help shape the future of intelligent… more
- The Cigna Group (Richmond, VA)
- …Qualifications** + 5+ years of experience in product management, with a focus on customer engagement or voice technologies. + 3+ years working with telephony ... for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to...care. Join us to shape intuitive, efficient and empathetic voice solutions that truly make a difference. **Responsibilities** +… more
- ManTech (Annapolis Junction, MD)
- **MANTECH** seeks a motivated, career and customer -oriented ** Voice Over Internet Protocol (VOIP) Technician** to join our team in **Annapolis Junction, MD** . ... to POTS lines, both supporting e911 services in support of the Government customer . **Responsibilities include but are not limited to:** + Provides broad telephony… more
- Bandwidth (Raleigh, NC)
- …Operating Plan (AOP). + Identify and prioritize high-impact opportunities to embed voice , AI, and automation into customer journeys and developer workflows. ... Director of Product (Programmable Voice & AI) Raleigh, NC Apply Who We...AI capabilities, supported by clear business cases. + Translate customer and developer insights into actionable product direction and… more
- Northrop Grumman (Huntsville, AL)
- … voice communications. Additional duties: + Plan, manage and implement complex voice designs in support of customer requirements. + Develop technical ... Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, implementing, and maintaining Cisco… more
- Coinbase (Des Moines, IA)
- …teams building customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define and execute a strategy ... experiences. * Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide… more
- Abbott (Alameda, CA)
- …escalations, compliance and performance management. + Support the implementation of Voice -of- Customer programs and experience metrics that inform service ... innovation initiatives. + Building cross-functional recognition of service data and Voice -of- Customer insights as valuable drivers of enterprise decision-making.… more
- Chiesi (Cary, NC)
- …also supporting various customer -focused initiatives. You'll be responsible for: + Monitor Voice of the Customer (VoC) channels and respond to customer ... analyze customer data and US CX program results, including Voice of Customer surveys, digital engagement, social listening, and NPS. + Translate and present… more
- NextEra Energy (West Palm Beach, FL)
- …customer retention,efficiencies,and profitability across all business lines. Individuals will act as voice of the customer in all programs and company efforts ... customer processes + Develops and implement ongoing plan to capture voice of customer and use findings to drive improvements + Interacts with customers to… more
- Saint-Gobain (Malvern, PA)
- …leader, the Manager will define the future state strategy and roadmap for the Customer Service function, translating Voice of Customer and cross functional ... channels, SLAs) across every distribution channel and LOB. * Systematically capture Voice of Customer (customers, Sales, Product Management) and operational… more