- Entergy (New Orleans, LA)
- …service territory.** **Job Purpose/ Summary:** The Voice of the Customer ( VOC ) team is responsible for harvesting external data and insights to bring the ... team's efforts lead to increased use of the customer voice in decision-making, consistent feedback loops...VOC Insights and Analysis: + Aggregate and analyze data from surveys, interviews, focus groups, and other feedback… more
- Liberty Utilities (Malden, MO)
- … data insights. + Support the Manager of Data Analytics and Manager Voice of Customer with process design and workshops to jointly improve Liberty's ... Manager, Voice of the Customer Insights LU... establishes as robust market research portfolio that uses data for insights. Business leaders across Liberty will be… more
- Oriental Bank (San Juan, PR)
- The Advisor, Retail Channels ( Voice of Customer ) analyze customer experience data and performance indicators to generate actionable insights and drive ... improvements. Blend data analytics expertise with a customer -first mindset to ensure the voice of... customer experience and service delivery. + Analyze customer feedback and experience metrics (NPS, CSAT, VOC… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …on best practices within the industry and include the voice of the customer ( VOC ), and support data visualization tools with appropriate statistical ... together under one roof. We bring together diverse voices-engineers, pharmacists, customer service veterans, developers, program strategists and more-all with one… more
- The Hartford (Hartford, CT)
- …understanding of the current and desired customer and agent experience. + Leverage data analytics : Interpret VoC data in partnership with Small Business ... of CX. + Utilize the Voice of Customer platform : Analyze and present data ,...decisions. + Develop CX-related projects and pilots : Put VOC insights into action to leverage your analysis to… more
- General Motors (Warren, MI)
- …strong analytical skills, experience with SQL and Power BI, and the ability to synthesize Voice of Customer ( VoC ) insights. You will support the team through ... **The Role** This position is responsible for transforming structured and abstract data into clear, compelling stories that drive customer experience strategy.… more
- Lilly (Indianapolis, IN)
- …+ Demonstrate the ability to find and use multiple sources of VoC data (direct, indirect, and inferred) to meet customer needs along the end-to-end ... diverse digital journeys while incorporating customer expectations combined with Voice of the Customer ( VoC ) across both product and disease state sites.… more
- Alamo Group Inc. (Huntsville, AL)
- …shows. A critical responsibility is leading product management input through the pragmatic framework of Voice of the Customer ( VOC ) - ensuring customer ... four brands for pipeline management and forecasting. + Ensure data accuracy and pipeline visibility to support executive decision-making....portfolio. + ** VOC Program:** Establish a structured Voice of the Customer program (aligned to… more
- Henkel (Rocky Hill, CT)
- …execution, including promotions, product hero initiatives, and regional activations + Leverage data , VOC insights, and market trends to shape messaging, ... NA Broad Market & Customer Activation Manager **_About_** **_this_** **_Position_** At Henkel,...marketing budgets and measure campaign ROI + Skilled in data -driven decision making, leveraging insights, VOC , and… more
- Tucson Electric Power (Tucson, AZ)
- …into strategies that enhance customer and employee experiences. + Design and implement Voice of the Customer and Voice of the Employee programs to ... promoter scores. This role is responsible for capturing the voice of the customer and working cross-functionally...and project + Champions usage of multiples sources of customer insights, including VOC , analytics, direct … more