- Amazon (Seattle, WA)
- …all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver ... personalized, proactive, and seamless messaging experiences across web , mobile, SMS, and popular communication apps like Apple...the Senior Product Manager, Technical, on the Amazon Connect Chat team, you will define the long-term product vision… more
- Kalkomey Enterprises, LLC (TX)
- Tier 1 Customer Experience Agent (Bilingual - English/French) About Kalkomey Kalkomey Enterprises is the trusted guide to outdoor success. Our platform connects ... offer over 360 high-quality online educational courses, a suite of integrated web and mobile applications, and resources tailored to ensure our outdoor enthusiasts… more
- Matanuska Telephone Association (Palmer, AK)
- Technical Support Agent Palmer,AK We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: ... fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for...Respond to user questions and inquiries via telephone, email, web , or other communication methods. Monitor, follow up and… more
- TEKsystems (San Antonio, TX)
- …marketing leads, support renewals, or assist with returning members through voice or chat channels. If you're a strong communicator with sales confidence, a heart ... monitors minimum 13 inches or larger A VoIP USB Headset with microphone and a Web Cam for Training Dedicated workspace in your home that is free of background noise… more
- TekSynap (Silver Spring, MD)
- …+ Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. + Open service ... desk tickets and ensure proper information is collected from user and recorded in service management system. + Diagnose and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other… more
- Dickinson Financial Corporation (Kearney, MO)
- …with clients in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions ... chat and other electronic forms of communication. The agent will toggle between video teller and online banking...service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.… more
- Panasonic North America (Newark, NJ)
- …optimization of our digital omni-channel engagement experience, including AI-powered chatbots and live agent chat across the web , plus emerging social media ... for the US and Canada, to be utilized across web self-support, AI-powered chatbots and agent training resources + Partner closely with content strategy, product… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
- Amazon (Mountain View, CA)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
- ASM Research, An Accenture Federal Services Company (Carson City, NV)
- …**9:00AM-5:30PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more