• Sr. Product Manager Technical, Amazon Connect…

    Amazon (Seattle, WA)
    …all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver ... personalized, proactive, and seamless messaging experiences across web , mobile, SMS, and popular communication apps like Apple...the Senior Product Manager, Technical, on the Amazon Connect Chat team, you will define the long-term product vision… more
    Amazon (07/10/25)
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  • Technical Support Agent

    Matanuska Telephone Association (Palmer, AK)
    Technical Support Agent Palmer,AK We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: ... fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for...Respond to user questions and inquiries via telephone, email, web , or other communication methods. Monitor, follow up and… more
    Matanuska Telephone Association (07/18/25)
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  • Tier I Call Center Support Agent

    TekSynap (Silver Spring, MD)
    …+ Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. + Open service ... desk tickets and ensure proper information is collected from user and recorded in service management system. + Diagnose and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other… more
    TekSynap (07/18/25)
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  • AI Engineer (Agents + Chatbots)

    Insight Global (Chicago, IL)
    …data. Implement a minimum viable user interface ( web app or chat -based) to demonstrate the agent 's capabilities. Ingest and interpret manufacturing technical ... language understanding and structured logic. Proficiency in creating user interfaces ( web app or chat -based). Excellent problem-solving and analytical skills.… more
    Insight Global (08/16/25)
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  • Universal Banking Rep I

    Dickinson Financial Corporation (Kearney, MO)
    …with clients in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions ... chat and other electronic forms of communication. The agent will toggle between video teller and online banking...service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.… more
    Dickinson Financial Corporation (07/03/25)
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  • Customer Care Advocate IA

    Excellus BlueCross BlueShield (Dewitt, NY)
    …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
    Excellus BlueCross BlueShield (08/20/25)
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  • Delivery Consultant - Connect, Amazon Connect…

    Amazon (Mountain View, CA)
    …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
    Amazon (08/08/25)
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  • Participant Services Representative I

    ASM Research, An Accenture Federal Services Company (Carson City, NV)
    …**9:00AM-5:30PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Customer Service Specialist I

    ASM Research, An Accenture Federal Services Company (San Antonio, TX)
    Responsible for basic inbound call, outbound call, web chat , and paper services, as well as back-office services. Perform services focused on customer ... behalf of customer. + Supports inbound calling, outbound calling, web chat and paper mail applications/inquiries. +...a customer. All cases shall be logged into a web -based agent desktop application. + Completes accurate… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Principal Technical Consultant (Integrations/AI),…

    ServiceNow, Inc. (Addison, TX)
    …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
    ServiceNow, Inc. (08/20/25)
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