• Sr. Product Manager Technical, Amazon Connect…

    Amazon (Seattle, WA)
    …all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver ... personalized, proactive, and seamless messaging experiences across web , mobile, SMS, and popular communication apps like Apple...the Senior Product Manager, Technical, on the Amazon Connect Chat team, you will define the long-term product vision… more
    Amazon (07/10/25)
    - Related Jobs
  • Tier 1 Customer Experience Agent (Bilingual…

    Kalkomey Enterprises, LLC (TX)
    Tier 1 Customer Experience Agent (Bilingual - English/French) About Kalkomey Kalkomey Enterprises is the trusted guide to outdoor success. Our platform connects ... offer over 360 high-quality online educational courses, a suite of integrated web and mobile applications, and resources tailored to ensure our outdoor enthusiasts… more
    Kalkomey Enterprises, LLC (08/26/25)
    - Related Jobs
  • Technical Support Agent

    Matanuska Telephone Association (Palmer, AK)
    Technical Support Agent Palmer,AK We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: ... fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for...Respond to user questions and inquiries via telephone, email, web , or other communication methods. Monitor, follow up and… more
    Matanuska Telephone Association (07/18/25)
    - Related Jobs
  • Tier I Call Center Support Agent

    TekSynap (Silver Spring, MD)
    …+ Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. + Open service ... desk tickets and ensure proper information is collected from user and recorded in service management system. + Diagnose and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other… more
    TekSynap (07/18/25)
    - Related Jobs
  • AI Engineer (Agents + Chatbots)

    Insight Global (Chicago, IL)
    …data. * Implement a minimum viable user interface ( web app or chat -based) to demonstrate the agent 's capabilities. * Ingest and interpret manufacturing ... steps, and underlying reasoning for RAG pipeline * The agent will use natural language understanding and structured logic...and structured logic. * Proficiency in creating user interfaces ( web app or chat -based). * Excellent problem-solving… more
    Insight Global (08/16/25)
    - Related Jobs
  • Customer Care Advocate IA

    Excellus BlueCross BlueShield (Dewitt, NY)
    …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
    Excellus BlueCross BlueShield (08/20/25)
    - Related Jobs
  • Delivery Consultant - Connect, Amazon Connect…

    Amazon (Mountain View, CA)
    …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
    Amazon (08/08/25)
    - Related Jobs
  • Participant Services Representative I

    ASM Research, An Accenture Federal Services Company (Carson City, NV)
    …**9:00AM-5:30PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
    - Related Jobs
  • Customer Service Specialist I

    ASM Research, An Accenture Federal Services Company (San Antonio, TX)
    Responsible for basic inbound call, outbound call, web chat , and paper services, as well as back-office services. Perform services focused on customer ... behalf of customer. + Supports inbound calling, outbound calling, web chat and paper mail applications/inquiries. +...a customer. All cases shall be logged into a web -based agent desktop application. + Completes accurate… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
    - Related Jobs
  • Principal Technical Consultant (Integrations/AI),…

    ServiceNow, Inc. (Raleigh, NC)
    …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
    ServiceNow, Inc. (08/25/25)
    - Related Jobs