- Amazon (Dallas, TX)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... Application Developer (CAD) certification + Extensive experience with Integration Technologies ( Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import… more
- ASM Research, An Accenture Federal Services Company (Indianapolis, IN)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to ... case as applicable, to record each phone, email, or web chat communication with a customer. +...processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow +… more
- Percepta (Melbourne, FL)
- …within the Melbourne Business Assistance Center (MLB BAC), which provides live agent support for inbound to customer inquiries related to current incentives, vehicle ... their experience. The Consumer Marketing Consultant CMC is an agent role for the MPH Program Team. The CMC...current or potential Customers by phone (inbound/outbound), email and/or chat in assisting customers with inquiries about client products… more
- Capgemini (New York, NY)
- …and CRM Dynamics. + Deliver customer interaction solutions across IVR, Web , Messaging/ Chat , SMS, Social Media, and Genesys Agent Copilot. + Utilize Genesys ... **Key Responsibilities:** + Design and implement Voice and Non-Voice applications including Chat , SMS, Email, and Bots using Genesys Cloud CX Architect. + Develop… more
- Research Foundation CUNY (New York, NY)
- …the daily operations of the Aspire Registry. The Aspire Registry is a web -based system that helps early childhood providers track and find professional development, ... to Registry member inquiries and resolve issues via email, chat , or phone, ensuring timely and effective support. +...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
- Research Foundation CUNY (New York, NY)
- …early childhood professional development system. The Aspire Registry is a web -based system that helps early childhood providers track their ongoing professional ... Provide technical support to our Registry members through e-mail, chat , and phone. + Review documentation from Registry members...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
- Amazon (Austin, TX)
- …in Whole Foods Market, Amazon Fresh, and Amazon Go Stores. You will utilize voice and agent chat for live one-on-one support as well as web portal for ... resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities,… more
- Chipotle Mexican Grill (Columbus, OH)
- …growth. (3%) + Experience in Apex programming language, Visualforce, Lightning Web Components, and Salesforce APIs to develop customized solutions within the ... + Building customizations for Salesforce Service Cloud Console, optimizing agent workflows, and enhancing their productivity through automation and visualization… more
- Microsoft Corporation (Redmond, WA)
- …use, function calling, long context strategies, structured reasoning, and multi agent patterns. Run small experiments, document findings, and graduate successful ... using machine learning or large language models. Examples include chat assistants, agents, retrieval augmented generation, classification or summarization, or… more