- Oracle (Des Moines, IA)
- …development experience in Python, Javascript, C# or comparable languages. + Web application development experience. + Experience in Microservices development. + ... similar) + Familiarity with MCP (Model Context Protocol), A2A ( Agent -to- Agent protocol) and prompt engineering + Familiarity...+ Familiarity with front end UX for AI assistants ( chat UIs, dashboards) + Must have experience with public… more
- Metropolitan Council (Minneapolis, MN)
- … experience lens + Understanding omnichannel use cases (phone, SMS, email, and chat ) + Evaluating agent workflows for efficiency and translating into clear ... facilitate UAT sessions with frontline staff to validate end-to-end scenarios across phone, web forms, text, and social + Create any technical training and reference… more
- Walmart (Bentonville, AR)
- …customer and associate experiences across all engagement channels, including voice, chat , messaging, and emerging digital platforms. In this role, you will ... north star metrics and long-term success measures for platform performance, agent productivity, and customer experience. Platform Leadership + Lead product direction… more
- Research Foundation CUNY (New York, NY)
- …early childhood professional development system. The Aspire Registry is a web -based system that helps early childhood providers track their ongoing professional ... Provide technical support to our Registry members through e-mail, chat , and phone. + Review documentation from Registry members...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
- New York State Civil Service (Albany, NY)
- …public received through a variety of communication channels including telephone, e-mail, and web chat , regarding agency services and programs. You would log ... customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing information, bank… more
- Capgemini (Fort Mill, SC)
- …critical components. **Technical Expertise Required** Cloud & Infrastructure** o Amazon Web Services (AWS) - Strong experience, including exposure to Generative LLM ... with Salesforce and Dynamics. o Development of Click-to-Call and Chat channels ensuring omnichannel experience. **Development Skills** * Full-stack development… more
- Zoom (Seattle, WA)
- …Contact Center; + implement the message protocol transforming for Zoom Contact Center chat channel; + develop the Zoom Contact Center video channel related service; ... co-browse (collaborative browsing) service, which provides the ability for agent and the end customer to securely and simultaneously...to securely and simultaneously navigate, interact with the same web page at the same time; + optimization the… more
- Amazon (New York, NY)
- …experience services that deliver personalized service across all channels (voice, email, chat , IVR) utilizing flexible access to data and applications to deliver ... exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR,...let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and… more