- Capgemini (Fort Mill, SC)
- …Nexidia Speech Analytics - Implementation and optimization. o Workforce Management ( WFM ) - Scheduling, forecasting, and intraday adjustments. o Quality Management - ... Familiarity with tools like Quality Central. AI & NLU** o Natural Language Understanding (NLU) - Specifically Ophelia. o Conversational AI and ASR tuning for improved customer experience. CRM & Omnichannel** o Integration with Salesforce and Dynamics. o… more
- Compass Group, North America (Norman, OK)
- …issues + Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more) + Ensures that all security, safety and sanitation standards ... are achieved + Follows and enforces responsible alcohol service policies + Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook + Oversees execution of required daily reporting + Promotes a… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM , Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. ... + Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. **Position Details:** + Pay Rate / Range: $70 - $80 _The above salary range represents the range expected for the position; however, final salary… more
- Abbott (Alameda, CA)
- …with cloud contact center platforms (Five9 preferred) and integrations with business tools ( WFM , IVR, APIs). + Experience with SIP trunking and routing. + Strong ... analytical and troubleshooting skills with attention to detail. + Effective verbal and written communication skills. + Ability to work collaboratively in a team environment and adapt to fast-paced changes. **Preferred Qualifications** + 7+ years of experience… more
- Amazon (Austin, TX)
- …no when it doesn't meet established tenets or isn't in the best interest of the WFM brand or business * Systems Thinker. Knows enough to see connections and when to ... engage others * Proficiency with visual mediums, copy editing, and office tools (Microsoft suite+) * Data-Driven Decision Making. Uses metrics and analytics to inform marketing strategies and tactics Basic Qualifications - 1+ years of designing, building, and… more
- Leidos (Gaithersburg, MD)
- …document designs, flows, governance, and operational procedures; effective collaboration with WFM and Quality teams to ensure Connect capabilities function as ... intended. * Experience troubleshooting issues such as audio quality for WebRTC voice, and network diagnostics (DNS, TLS, TURN/STUN, proxy/NAT, CIDR, QoS, jitter/packet loss). * Experience and aptitude in programming (Lambda functions, AI development,… more
- Sony Pictures Entertainment (Culver City, CA)
- …preferred examples including but not limited to: UKG Pro /Ultipro/Kronos/Dimensions/PRO WFM /Infor/Workday and SAP financials. + Experience with IBM Cognos BI ... reporting. + Needs experience managing vendors and SaaS providers. + Proficiency in Excel, business intelligence/IBM Cognos BI reporting tools, SQL. + Expertise in collective bargaining agreements, specific to entertainment unions, and how those rules impact… more
- HCA Healthcare (Nashville, TN)
- …quality management/call recording, reporting/analytics, speech analytics, video, and WFM applications). **SUMMARY OF RESPONSIBILITIES** Responsible UCCE platform ... optimization effort (via in-depth knowledge of platform architectures and integrations). Responsible for working with business partners/vendors to ensure the integrity of the entire UCCE environment through product understanding, development, infrastructure… more
- Intuit (Mountain View, CA)
- …, while collaborating cross-functionally with teams such as **Workforce Management ( WFM )** , **Expert Sourcing & Partnerships (ESP)** , and **Finance** . ... Using state-of-the-art data science techniques, you will integrate intelligence into every aspect of workforce planning to solve complex challenges and create actionable insights that align with Intuit's long-term business objectives. At **Intuit** , we don't… more
- Compass Group, North America (Los Angeles, CA)
- …**RESPONSIBILITIES** + Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more) + Ensures that all security, safety and sanitation ... standards are achieved + Achieves daily sales and assigned cost goals + Achieves assigned budget goals + Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels + Employs good safety and sanitation… more