- Abbott (Alameda, CA)
- …with cloud contact center platforms (Five9 preferred) and integrations with business tools ( WFM , IVR, APIs). + Experience with SIP trunking and routing. + Strong ... analytical and troubleshooting skills with attention to detail. + Effective verbal and written communication skills. + Ability to work collaboratively in a team environment and adapt to fast-paced changes. **Preferred Qualifications** + 7+ years of experience… more
- Amazon (Austin, TX)
- …no when it doesn't meet established tenets or isn't in the best interest of the WFM brand or business * Systems Thinker. Knows enough to see connections and when to ... engage others * Proficiency with visual mediums, copy editing, and office tools (Microsoft suite+) * Data-Driven Decision Making. Uses metrics and analytics to inform marketing strategies and tactics Basic Qualifications - 1+ years of designing, building, and… more
- Leidos (Gaithersburg, MD)
- …document designs, flows, governance, and operational procedures; effective collaboration with WFM and Quality teams to ensure Connect capabilities function as ... intended. * Experience troubleshooting issues such as audio quality for WebRTC voice, and network diagnostics (DNS, TLS, TURN/STUN, proxy/NAT, CIDR, QoS, jitter/packet loss). * Experience and aptitude in programming (Lambda functions, AI development,… more
- Sony Pictures Entertainment (Culver City, CA)
- …preferred examples including but not limited to: UKG Pro /Ultipro/Kronos/Dimensions/PRO WFM /Infor/Workday and SAP financials. + Experience with IBM Cognos BI ... reporting. + Needs experience managing vendors and SaaS providers. + Proficiency in Excel, business intelligence/IBM Cognos BI reporting tools, SQL. + Expertise in collective bargaining agreements, specific to entertainment unions, and how those rules impact… more
- HCA Healthcare (Nashville, TN)
- …quality management/call recording, reporting/analytics, speech analytics, video, and WFM applications). **SUMMARY OF RESPONSIBILITIES** Responsible UCCE platform ... optimization effort (via in-depth knowledge of platform architectures and integrations). Responsible for working with business partners/vendors to ensure the integrity of the entire UCCE environment through product understanding, development, infrastructure… more
- Intuit (Mountain View, CA)
- …, while collaborating cross-functionally with teams such as **Workforce Management ( WFM )** , **Expert Sourcing & Partnerships (ESP)** , and **Finance** . ... Using state-of-the-art data science techniques, you will integrate intelligence into every aspect of workforce planning to solve complex challenges and create actionable insights that align with Intuit's long-term business objectives. At **Intuit** , we don't… more
- Compass Group, North America (Los Angeles, CA)
- …**RESPONSIBILITIES** + Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more) + Ensures that all security, safety and sanitation ... standards are achieved + Achieves daily sales and assigned cost goals + Achieves assigned budget goals + Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels + Employs good safety and sanitation… more
- Zscaler (San Jose, CA)
- …integrating Dayforce with ERP or HCM systems + Dayforce skills - WFM , Benefits, Integration Studio, and Timesheets + Dayforce ICP implementation experience ... \#LI-Remote \#LI-YC2 Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM , Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. ... + Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. **Please Note:** **The program budget salary for this role could fall anywhere between $150,000 to mid/high $160,000 with a slight wiggle room (no… more