- The Walt Disney Company (San Antonio, TX)
- …(DTC) experience through strategic hard work and determination! We are seeking a Senior WFM Manager in San Antonio, TX who will be an outstanding addition to our ... Understand both the use and set-up (including formulae) of WFM and telephony systems, ensuring tool education and usage...systems, ensuring tool education and usage both within the WFM team and within operations + Partner with Operations… more
- WSP USA (Costa Mesa, CA)
- …of our Costa Mesa office_** **JOB SUMMARY** The Workforce Management ( WFM ) Analyst responsibilities revolve around conducting research, forecasting and analysis to ... as needed. + Manage and monitor agent performance using WFM Tools to achieve optimal response for customer calls...levels are achieved + Manage call center reports utilizing WFM programs and ensure accuracy and distribution compliance +… more
- Wabtec Corporation (Pittsburgh, PA)
- …and/or experience + Proficiency in workforce management applications such as UKG Pro WFM , ADP Workforce Manager, and Workday Time. + Experience with Workday Payroll ... a plus. + Demonstrated ability to manage WFM activities in support of complex labor policies and...but not limited to timecard validation and approval, balancing WFM totals, exporting time data, importing time data to… more
- Chewy (Richardson, TX)
- …that improve operational performance + Collaborate closely with Workforce Management ( WFM ), operations, and business units to align routing strategies with volume ... technical solutions + Implement integrations with tools such as NICE WFM , Qualtrics, Tableau, Call recording, Intrado (e911), cardeasy (PCI solution), and… more
- CVS Health (New York, NY)
- …And we do it all with heart, each and every day. The manager for WFM Execution will support in the engagement of the Retail Field Organization to highlight ... senior leaders + Support data and analytics efforts for WFM to support go-forward strategies on Field Execution across...our role as the voice and thought leaders of WFM **Required Qualifications** + 2+ years of total business… more
- Ross Stores, Inc. (Dublin, CA)
- …PURPOSE:** The IT Senior Manager for Supply Chain \- Workforce Management \( WFM \) and Production Planning Applications is responsible for leading teams to deliver ... teams\. * Maintains current technical, functional, and operational knowledge of the WFM and Production Planning applications\. * Takes a leadership role in analyzing… more
- Chewy (Plantation, FL)
- …this position! **What You'll Do:** + Develop, manage, and mentor Workforce Management ( WFM ) staff to build successful teams that deliver an outstanding customer and ... address performance gaps for the team. + Collaborate with WFM , Operations, HR, training, and Leadership teams to establish...non-SLA target or high occupancy periods. + Coordinate daily WFM activities in real-time. Address SLA events, outages, and… more
- Chewy (Dallas, TX)
- …is critical for this role. **What You'll Do:** + Develop, manage and coach WFM staff to build successful teams that deliver an exceptional customer and agent ... gaps for the team + Collaborate with other with WFM , Operations, HR, training and Leadership teams. + to...or high occupancy periods. + Coordinate real time daily WFM activities and response to events/incidents such as SLA… more
- Amazon (Austin, TX)
- …the grocery industry while collaborating with multiple teams across WWGS and WholeFoods Market( WFM ). You will be able to enjoy and contribute to the unique blend ... of Amazon and WFM Tech culture. You will be based out of...live and work. Most importantly, you'll be contributing to WFM 's Higher Purpose of Nourishing People and the Planet!… more
- Walmart (Hoboken, NJ)
- …at Walmart Connect. The Senior Manager of Operations - Workforce Management ( WFM ) will use strong thought leadership, critical thinking, strategic planning, and ... problem-solving skills to lead the WFM team. This leader will be responsible for overseeing...path to hitting priority goals, objectives and metrics for WFM . + Manage outcomes by managing strong attention to… more