- Insight Global (Irving, TX)
- …and BS&T transformation objectives. * Partner with Product Leads (CCaaS, WFM , CRM, CX Analytics) to identify automation opportunities that enhance agent ... Healthcare and consulting experience preferred. * Practical experience with CCaaS, WFM and CRM technologies (SAP/Salesforce). * Experience defining or operating… more
- Amazon (Austin, TX)
- …processes for relevant teams or projects. Skills: * Expert understanding of WFM 's project management methodologies and requirements. * Expert ability to plan, ... proficiency with project management software, such as * Expert understanding of WFM 's project management methodologies and requirements. * Expert ability to plan,… more
- Amazon (Austin, TX)
- …coaching and mentoring for new TMs. * Serves as a resource on WFM capabilities and captainships. * Informally shares appreciation and feedback to improve the ... goals with larger organizational strategy, goals, and objectives. * Understands the WFM product mix, supply base, and retail operations. Basic Qualifications - 3+… more
- Intuit (San Diego, CA)
- …retail channels. + Provide technical understanding of upstream workforce management ( WFM ) value chain, ensuring clarity and accountability for the capacity ... management and development teams to contribute to an AI-powered, end-to-end WFM platform. + Drive operational effectiveness in data mining, statistical analysis,… more
- Amazon (Austin, TX)
- …coaching and mentoring for new TMs. * Serves as a resource on WFM capabilities and captainships. * Informally shares appreciation and feedback to improve the ... goals with larger organizational strategy, goals, and objectives. * Understands the WFM product mix, supply base, and retail operations. Basic Qualifications - 4+… more
- Progress Rail Services Corp. (Albertville, AL)
- …* PeopleSoft HCM (HR/Benefits/Payroll) Secondary support: * UKG Pro Workforce Management ( WFM ) * SAGE People HCM * Learning Management Systems (LMS) * Monitor ... to frequent changes in workload and priorities * Additional knowledge of UKG Pro WFM , SAGE People HCM and Cornerstone/SumTotal LMS a plus **EEO:** Progress Rail is… more
- Motion Recruitment Partners (San Francisco, CA)
- …or Accounts Payable or Finance or Supply Chain. + Workday and/or Pro WFM implementation and testing background. + Experience testing migration of large complex ... may also include testing activities related to the implementation of UKG Pro WFM , which is included within the OneERP Program. **You will receive the following… more
- Newegg Inc. (Diamond Bar, CA)
- …large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM ) to track key metrics such as ASA, AHT, SLA compliance, and agent ... in workforce management (forecasting, scheduling, adherence) and collaboration with WFM teams. + Experience leading or supporting process-improvement, automation, or… more
- Amazon (Austin, TX)
- …to focus project / team efforts. o Demonstrates excellent knowledge of the WFM product mix, supply base, and retail operations. Basic Qualifications - 3+ years ... of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience using data and metrics to determine and drive improvements - Experience working cross… more
- Amazon (Denver, CO)
- …understanding to focus project team's efforts * Demonstrates excellent knowledge of the WFM and Amazon product mix, supply base and retail operations. Education & ... Experience: * BA/BS degree and 4-6 years relevant experience OR equivalent education and relevant experience. Physical Requirements / Working Conditions * Must be able to perform essential responsibilities with or without reasonable accommodation. * This… more