- Mount Sinai Health System (New York, NY)
- …+ 2+ years of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report creation and data presentation ... the forecast and capacity planning based on service level needs 4. Assist WFM with forecasting and capacity planning through graphical analysis of volumes, AHT and… more
- Essel (Pleasanton, CA)
- Job Description: The Lead, IT Applications (Supply Chain - WFM Applications) will play a pivotal role in managing and supporting retail systems, with a specific ... various issues. The IT Application Lead for Supply Chain -Workforce Management ( WFM ) Applications leads projects that apply new or existing technologies and… more
- OneMain Financial (Baltimore, MD)
- …The ideal candidate will have in-depth experience with Workforce Management ( WFM ), Customer Relationship Management (CRM) systems, call recording solutions, dialers, ... with CCaaS solutions via APIs, including integrations with CRM, WFM , billing, and other backend systems. + Develop and...Amazon Connect, Five9, Twilio, or similar. + Proficiency with WFM tools (eg, NICE, Verint, Aceyus). + Strong knowledge… more
- Amazon (Austin, TX)
- …that may be based on partial information. Demonstrates exceptional knowledge of the WFM product mix, supply base, and retail operations. Basic Qualifications - 7+ ... prepare and drive construction schedules effectively. - - Expert understanding of WFM 's project management methodologies and requirements. - - Expert ability to… more
- Insight Global (Phoenix, AZ)
- …journey orchestration. -Apply knowledge of routing logic and workforce management ( WFM ) to optimize contact center operations. -Identify opportunities to enhance ... orchestration. -Strong understanding of routing logic and workforce management ( WFM ). -Experience with AI technologies for enhancing customer experience. -Excellent… more
- Idaho Division of Human Resources (Boise, ID)
- …Assume content authoring responsibility of assigned Luma payroll, HR and WFM group(s) training materials, technical writing processes, procedures, policies, training ... as strong change and conflict management skills. * Demonstrate an understanding of HR, WFM , and/or payroll or a desire to learn. * Excellent written and verbal… more
- Chewy (Plantation, FL)
- …and partners. **What You'll Do:** + Analyzes and coordinates real time daily WFM activities and response to events/incidents such as SLA events, technical outages, ... provide insights and trends to support operational activities. + Collaborates with WFM , Operations, HR, Training, and Leadership teams to identify areas of… more
- Insight Global (Cascade, MI)
- …and system migrations Maintain data integrity and ensure accurate use of WFM tools and platforms Contribute to process improvement initiatives by identifying ... efficiency opportunities and workflow enhancements Stay current on WFM best practices and healthcare call center trends to enhance accuracy and impact We are a… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …Are you a product management professional with experience in Enterprise Workforce Management ( WFM ) and SaaS B2B delivery? Do you have a passion for shaping the ... en gestion de produits possedant de l'experience en gestion des effectifs d'entreprise ( WFM ) et en livraison B2B SaaS? Avez-vous la passion de faconner l'avenir du… more
- Fiserv (Alpharetta, GA)
- …in-house applications and from third-party tools such as Genesys Infomart, Nice WFM , Nice NPM, Verint Call Recording, Smartguide, Workday. Relationship building is a ... call center tools such as Genesys Voice Platform, Avaya, Outbound Dialer, Nice WFM , AmplifAI, Verint Call Recording, and Smartguide KMS. + Experience with Azure… more