- Google (Austin, TX)
- …center environment. + Experience in Real Time Operations (RTO), Workforce Management ( WFM ) strategy, or managing support channel supply, demand, and staffing models. ... **Preferred qualifications:** + Experience translating operational needs into technical system requirements. + Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. + Experience presenting to and… more
- Compass Group, North America (Inglewood, CA)
- …budget goals * Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more) * Schedules team members to meet operational needs * Uses ... all performance management tools to provide guidance and feedback to team members * Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members * Interviews, hires, trains and develops team members… more
- Mirabito Energy Products (Binghamton, NY)
- …culture despite physical distance. + Performance Monitoring: Utilize call center technology ( WFM , QM, CRM) to monitor agent productivity, adherence to schedules, and ... key performance indicators (KPIs) such as AHT, FCR, QA scores, and customer satisfaction (CSAT). + Coaching & Development: Conduct regular one-on-one coaching sessions, utilizing remote monitoring tools and call recordings, to provide constructive feedback and… more
- Rush University Medical Center (Chicago, IL)
- …with scheduling, staffing, and timekeeping system + 3+ years experience with UKG Pro WFM + 5+ years experience with cloud HCM/ERP systems + 1-3 years leading a ... team and/or project manager for 1M+ projects + 1-3 years working in Healthcare **Required Job Qualifications:** + Bachelor's degree in Information Technology, Information Systems, Computer Engineering or related field. + Working knowledge of Healthcare… more
- Deloitte (Dayton, OH)
- …Minimum of 8 years of experience working with HR and/or Workforce Management ( WFM ) payroll functions and processes, with a strong understanding of business needs and ... challenges while demonstrating strong analytical skills and attention to detail + Minimum of 5 years' experience developing and mentoring junior staff members + Minimum of 5 years' experience interacting at all levels within a client organization +… more
- Saint-Gobain (Malvern, PA)
- …is preferred + Strong project management skills + Comprehensive knowledge of UKG Pro WFM System + Knowledge of accounting principles and wage and hourly laws + ... Comprehensive knowledge of Workday Payroll preferred At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in… more
- University of Miami (Coral Gables, FL)
- …data integrity. + Workday Payroll and Time Tracking experience is required + UKG WFM experience preferred #LI-SC1 The University of Miami is recognized as one of the ... nation's premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of… more
- Allied Universal (Seattle, WA)
- …and use of force requirements. **Reporting & Communication** + Participate in WFM and operations meetings; present training metrics using DOMO. + Distribute weekly ... reports on training completions and upcoming virtual instructor-led sessions. + Maintain clear communication with internal teams and clients. **Site Visits & Audits** + Conduct quarterly site audits to address training gaps and provide on-site instruction. +… more
- ADP (Roseland, NJ)
- …with contact center technologies (eg, Salesforce, routing, IVR, call recordings, and WFM .) Having an understanding of supporting technologies such as remote and ... virtual desktop management, and those technologies needed to operate customer contact centers as well as a good knowledge of customer service methodologies and best practices for a service organization focusing on contact centers and contact center key metrics… more
- Compass Group, North America (Las Vegas, NV)
- …+ Thoroughly and accurately use applicable Levy systems (Purchasing Systems, Point-of-sale, WFM , eReserve and more) + Achieve assigned budget goals + Execute ... inventory control + Ensure all function setups and breakdowns are executed correctly, efficiently, and expeditiously + Employ good safety and sanitation practices + Follow and enforce responsible alcohol service policies + Execute required daily reporting in a… more
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