- DoorDash (Phoenix, AZ)
- …excited about this opportunity because you will + Own end-to-end performance of WFM support operations for the Merchant audience + Manage and align in-house and ... for your vertical + Influence strategic trade-offs and improvement initiatives across WFM and CXI + Communicate results, blockers, and root causes clearly to… more
- CVS Health (Atlanta, GA)
- …schedules are determined by business needs and managed by Workforce Management ( WFM ). **Key Responsibilities** + Respond to inquiries from Medicare Advantage members ... via inbound calls, online messages, and written correspondence. + Deliver empathetic, patient, and personalized service to Medicare members. + Navigate multiple systems efficiently to resolve complex issues. + Participate in ongoing training and professional… more
- Allied Universal (New Brunswick, NJ)
- …and use of force requirements. **Reporting & Communication** + Participate in WFM and operations meetings; present training metrics using DOMO. + Distribute weekly ... reports on training completions and upcoming virtual instructor-led sessions. + Maintain clear communication with internal teams and clients. **Site Visits & Audits** + Conduct quarterly site audits to address training gaps and provide on-site instruction. +… more
- Allied Universal (Honolulu, HI)
- …and use of force requirements. **Reporting & Communication** + Participate in WFM and operations meetings; present training metrics using DOMO. + Distribute weekly ... reports on training completions and upcoming virtual instructor-led sessions. + Maintain clear communication with internal teams and clients. **External Partnerships & Special Projects** + Build relationships with local training academies as needed. + Deliver… more
- American Express Global Business Travel (Springfield, IL)
- …useful way + Assist business partners with the analysis and interpretations of WFM forecasting data and make recommendations for changes to optimize productivity + ... Partner with Customer Service support teams to support process improvement initiatives + Ensures cohesion between period and weekly level forecast and the short range daily and interval level forecasts. + Maintain advanced Forecast models using Anaplan and… more
- The Cigna Group (Bloomfield, CT)
- …Partnership: Manage and cultivate strong relationships with key stakeholders across the WFM organization and external business units, serving as a trusted advisor. + ... Performance Monitoring & Remediation: Monitor and publish results against plans, proactively identify performance gaps, and lead the development and implementation of remediation strategies with operations. + Scenario Planning: Partner with business functions… more
- Insight Global (Paramus, NJ)
- …to provide guidance on Agile methodology Experience working with UKG and WFM Dimensions Project Implementation with data requirements, project mapping, and work ... flows null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters.… more
- Chewy (Louisville, KY)
- …initiatives to enhance the career path experience. + Directly partner with WFM planning teams to deliver around-the-clock support including strategizing around O/U, ... scheduling, Service Level and Overtime + Utilize data to guide floor leadership in identifying key behaviors and emerging trends leading to process, performance and knowledge gaps leading to partnership with L&D teams to formulate Back to Basics topics. + Act… more
- Ameren (Urbana, IL)
- …and damage claim billing. Review, investigate and complete CSS Work Flow Manager ( WFM ) on-line reports. + Contact with customers concerning updates and changes with ... schedules and orders. + Accurately maintain files and records. + Provide clerical support, including handling of the mail, office supplies, general letter and spreadsheets. Assist other Operating Centers during vacations, illnesses as needed. **Position… more
- Teleperformance USA (Mcallen, TX)
- …+ **Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM , IT and the Client** + **Performs other related duties and ... assignments as required.** **Qualifications** + **Bachelor's degree from an accredited college or university or equivalent work experience** + **Two to three years of contact center management experience.** + **Currently a supervisor or above with excellent… more
Recent Jobs
-
Family Medicine Physician Assistant
- Texas Health Resources (Kaufman, TX)