- ADP (Roseland, NJ)
- …with contact center technologies (eg, Salesforce, routing, IVR, call recordings, and WFM .) Having an understanding of supporting technologies such as remote and ... virtual desktop management, and those technologies needed to operate customer contact centers as well as a good knowledge of customer service methodologies and best practices for a service organization focusing on contact centers and contact center key metrics… more
- Compass Group, North America (Las Vegas, NV)
- …+ Thoroughly and accurately use applicable Levy systems (Purchasing Systems, Point-of-sale, WFM , eReserve and more) + Achieve assigned budget goals + Execute ... inventory control + Ensure all function setups and breakdowns are executed correctly, efficiently, and expeditiously + Employ good safety and sanitation practices + Follow and enforce responsible alcohol service policies + Execute required daily reporting in a… more
- Leidos (VA)
- …a multi-channel Contact Center environment. + Proficiency with Workforce Management ( WFM ) tools and/or centralized resource management systems (eg, RMS or similar). ... + Strong analytical skills, including the ability to interpret call/chat volume data, staffing reports, and performance metrics. + Advanced Excel skills (eg, formulas, pivot tables, basic data analysis) and familiarity with reporting/BI tools preferred. +… more
- ASM Research, An Accenture Federal Services Company (Boise, ID)
- The Reporting, Forecasting & WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per ... the defined designs. Additionally, the developer will manage code and component testing, participate in progress stand-up meetings and provide input on build methodology expertise. + Coordinates with content developers and graphics designers to ensure that… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …data science, HRIS, UKG Pro Analyst, UKG Pro Reporting Analyst, HR data analyst, WFM analyst, or a related role + Hands-on experience with UKG Pro, including ... dataviews, data extraction and reporting + Proficiency in Power BI for data visualization and dashboard development + Strong SQL skills and experience working with Snowflake or similar cloud data platforms + Excellent communication skills with the ability to… more
- Walmart (Bentonville, AR)
- …+ Bachelor's degree in a relevant field and 1-3+ years' experience in WFM /HCM/WLM platforms + Strong background in labor management, task management, scheduling, and ... budgeting + Proficiency in Excel and data analysis techniques + Experience in retail or supply chain environments + Analytical, solution-oriented mindset with initiative and responsibility At Walmart, we offer competitive pay as well as performance-based bonus… more
- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM , Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. ... * Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. System One, and its subsidiaries including Joule, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce… more
- Warren Fabricating (Hubbard, OH)
- …large steel girders, beams, and nodes for skyscrapers and large power generation equipment. WFM is building the foundations for some of the largest buildings in the ... world and most important equipment made out of steel. The more accurate and faster you weld, the higher your wage. We depend on your skill to produce quality parts to achieve fit, form, and function for specialized industries including naval/military work. Day… more
- Stanford Health Care (Newark, CA)
- …Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data from multiple sources ( WFM tools, CRM, IVR, QA platforms) to create comprehensive reports. **This is a ... Stanford Health Care job.** **A Brief Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and metrics and ensuring the integrity of all data used to support departmental reporting needs. The Business Reporting… more
- SMBC (Charlotte, NC)
- …common workforce management tasks (reporting, identifying trends, mastering the WFM tools and capabilities (ServiceNow), capacity planning) to areas within ... the IT operations. + Create and establish ongoing capacity plan to leverage existing resources or accommodate new resources within the budget guidelines and according to KPI metrics. + Work closely with Portfolio Manager, PMO, Budget and planning group to… more