- MLC (St. Louis, MO)
- …assigned domain(s). Familiarity with enterprise systems (eg, ERP, CRM, EAM, WFM ) and cloud technologies. + Abilities: Excellent communication, documentation, and ... problem-solving skills. Ability to work collaboratively across teams and with external partners. Understanding of project management practices is a plus. The Fine Print Benefits and prerequisites may vary based on the nature and location of each job. Click… more
- Walmart (Bentonville, AR)
- …resources as needed for service-level adherence. + Partner with Workforce Management ( WFM ) and capacity planning teams to align staffing with forecasted demand and ... operational goals. **Process Management & Quality** + Execute and reinforce operational processes, tools, and controls that support high-quality outcomes across diverse seller performance workflows. + Promote consistency in policy interpretation and… more
- Liberty Utilities (Joplin, MO)
- …analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms. + Understanding of contact center metrics and their impact on ... regulatory compliance, affordability, and reliability. + Excellent communication and negotiation skills with ability to influence cross-functionally. + Demonstrated success implementing governance frameworks and process standardization across multiple… more
- Two95 International Inc. (El Paso, TX)
- …assigned clients. + Participates in cross-functional teams including IT, WFM , Client Services, Implementation, Change Management, and other support departments. ... + Uses a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices. + Responsible for the leading, providing… more
- Carnival Cruise Line (Fort Lauderdale, FL)
- …tools. Administrative functions cover aspects such as Salesforce, Workforce Management ( WFM ), hiring, training, and special projects. This agile position demands ... adaptability and a strategic approach to meet the changing needs of customers and the business. Here's a summary of what Princess is looking for in its Cruise Vacation Planer Support Coach. Is this you? **Responsibilities** + **Understand Key Aspects of Role**… more
- Allied Universal (Honolulu, HI)
- …and use of force requirements. **Reporting & Communication** + Participate in WFM and operations meetings; present training metrics using DOMO. + Distribute weekly ... reports on training completions and upcoming virtual instructor-led sessions. + Maintain clear communication with internal teams and clients. **External Partnerships & Special Projects** + Build relationships with local training academies as needed. + Deliver… more
- OneMain Financial (New York, NY)
- …in both UCaaS and CCaaS environments. Familiarity with modern workforce management ( WFM ) and employee engagement tools. **Location:** This role is Hybrid. You should ... be located within a commutable distance to one of our offices located in New York City, NY, Wilmington, DE, Baltimore, MD, Charlotte, NC, Fort Worth, TX or Irving, TX with expectations of being in the office Tuesday, Wednesday and Thursday. **Salary:** Target… more
- Capgemini (Fort Mill, SC)
- …Nexidia Speech Analytics - Implementation and optimization. o Workforce Management ( WFM ) - Scheduling, forecasting, and intraday adjustments. o Quality Management - ... Familiarity with tools like Quality Central. AI & NLU** o Natural Language Understanding (NLU) - Specifically Ophelia. o Conversational AI and ASR tuning for improved customer experience. CRM & Omnichannel** o Integration with Salesforce and Dynamics. o… more
- Compass Group, North America (Norman, OK)
- …issues + Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more) + Ensures that all security, safety and sanitation standards ... are achieved + Follows and enforces responsible alcohol service policies + Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook + Oversees execution of required daily reporting + Promotes a… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM , Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. ... + Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. **Position Details:** + Pay Rate / Range: $70 - $80 _The above salary range represents the range expected for the position; however, final salary… more
Recent Jobs
-
Lead Business Analyst \- Child Welfare Systems
- RedMane Technology (Chicago, IL)