- Disabled Veteran Solutions (Erie, PA)
- …St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | [On-site/ After ... We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role...preferably in a call center environment. + Proficiency in WFM tools such as NICE IEX, Verint, Genesys, or… more
- The Walt Disney Company (Santa Monica, CA)
- …Team is seeking an enthusiastic and experienced Social Media Business Analyst to support operations across social media support channels (Twitter, Facebook, ... on current and evolving (AI) social media technologies.** **As a Social Media Business Analyst , you will support and collaborate with a team of social media leaders… more
- AbbVie (North Chicago, IL)
- …the ACA contact center. + Oversees contact center agent profiles in the WFM database to ensure optimum productivity and operational results are accurately reported- ... in and supporting Contact Center platforms, such as telecom, SMS/Texting, QM, WFM , chat, and related reporting tools. + Experience developing and generating contact… more
- Teleperformance USA (North Lauderdale, FL)
- …**Qualifications** + **Minimum 2 years call center experience and 6 months WFM experience** + **Must demonstrate strong analytical, numerical, and problem solving ... environment** + **Proficient in MS Office Suite (Excel, Outlook, Access) and WFM software utilized by assigned projects (Blue Pumpkin, IEX, Aspect, etc.)** +… more
- Oura (San Francisco, CA)
- …and our community every day. The Member Experience (MX) Forecasting Analyst demonstrates expertise in demand forecasting, headcount planning, and resource allocation ... needs driven by B2B sales lifecycle + Proficient in SQL + Expertise in WFM software and tools such as CCForecast, Assembled, Calabrio, NICE or Verint + Strong… more
- Lowe's (Mooresville, NC)
- …this role is to support the day-to-day operations of Lowe's Workforce Management ( WFM ) programs. This position not only leads projects that impact store labor ... productivity, but also delivers analytics and insights to senior leadership. This includes all aspects of financial planning for a multi-billion-dollar expense, and supporting Store AI applications to ensure stores are staffed to provide great customer… more
- Mastercard (O'Fallon, MO)
- …are achieved, and key performance objectives are met. * Collaborates with WFM scheduling and capacity planning to ensure coordinated staffing availability for ... entry and maintenance of schedule exception activity in the WFM platform. * Ensures Real time and Historical Performance...Responsible for Coaching and Training of the Real Time Analyst team * Responsible for Scheduling the Real Time… more
- Duquesne Light Company (Pittsburgh, PA)
- …reporting, and performance analysis of contact center agents and activities. The analyst will lead efforts to enhance, implement, and document Workforce Management ( ... WFM ) processes, ensuring alignment with industry best practices. By...streamline operations, automate processes, and improve forecasting capabilities. The analyst will play a key role in identifying and… more