- Hackensack Meridian Health (Neptune City, NJ)
- …to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst** , you will utilize workforce ... of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance during the… more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... to ensure adherence to schedule and compliance within established parameters during real time situations. This will require constant communication with… more
- Santander US (Austin, TX)
- Real Time Support Specialist- Workforce Management Country: United States of America **Your Journey Starts Here:** Santander is a global leader and ... performance monitoring and dialer systems. * Utilize workforce management tools to monitor real - time adherence to schedules and service level agreements… more
- JPMorgan Chase (Tempe, AZ)
- The Workforce Management , Local Real - Time Administration Analyst is part of the Workforce Management (WFM) team for JP Morgan Wealth ... leadership and obtain the necessary resources + Reduce idle time and promote entitlement usage + Aspect eWFM maintenance...thr ough schedule modification + Prefer 1-2 years of Workforce Management experience in a 500+ seat… more
- Disabled Veteran Solutions (Erie, PA)
- …shrinkage. Preferred Qualifications + Experience with multi-site or remote workforce management . + Familiarity with real - time monitoring tools and ... St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management ...ensure coverage across all shifts and channels. + Monitor real - time adherence and intraday performance, making adjustments… more
- Houston Methodist (Katy, TX)
- …such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real - time workforce management processes. + Provides insights ... Acts as a liaison between the Workforce Management team and System Access Leadership, aligning real... Management team and System Access Leadership, aligning real - time operations with overall business objectives. Communicates… more
- Chewy (Phoenix, AZ)
- …Monitor Workforce Management Programs: Design, implement, and monitor high-impact real - time workforce management programs that drive performance, ... within our contact centers. In this role, you'll drive team performance in real time , develop scalable programs, and improve operational efficiency through… more
- Public Storage (Plano, TX)
- …+ Provide daily supervision, performance feedback, and professional development to Workforce Management (WFM) team members and vendor real - time teams. + ... operations. + Supervise and coach a team of three Workforce Analysts and oversee real - time ...Oversee intraday performance management by guiding real - time teams in making adjustments to address… more
- City and County of San Francisco (San Francisco, CA)
- …Provides staffing recommendations based on analysis and use of the workforce management program, Calabrio. + Monitors real - time staffing levels and ... root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of...to ensure quality and reliability of service. + Provides real - time modifications and scheduled maintenance to systems… more
- NTT America, Inc. (Trenton, NJ)
- …Genesys Cloud - API - User Management ; Genesys Cloud - API - Workforce Management ; Genesys Cloud - API - Real - Time Reporting; Genesys Cloud - API - ... VOIP Integrations; Cisco VOIP Integrations; Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording; Avaya - Avaya Aura… more