- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce ... 1 year of experience in a Workforce Management role as a RTA or Analyst ....Proven experience with CISCO Calabrio / UCIC or other WFM platform. + Excellent organization, communication and interpersonal skills… more
- Allegion (IN)
- …of experience in supporting UKG Pro Workforce Management . A mixture of Workforce Central and Pro WFM is acceptable if most of the experience is with ... be responsible for enhancing and supporting Allegion's implementation of UKG Pro Workforce Management . Support also includes the maintenance and implementation… more
- EchoStar (Englewood, CO)
- …in forecasting libraries like Prophet or Darts) and SQL + Familiarity with workforce management software (eg, Calabrio, NICE, Verint, Aspect) and data ... or Business Administration is preferred + Proven experience in a WFM or contact center analyst role, with a focus on forecasting and reporting + Experience… more
- Teleperformance USA (Warren, MI)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... limit!** **Your Responsibilities** **PURPOSE OF POSITION** **Responsible for** **day-to-day** ** management of s** **ervice** **l** **evel,** **s** **ite** **e**… more
- Teleperformance USA (Warren, MI)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... limit!** **Your Responsibilities** **PURPOSE OF POSITION** **Responsible for** **day-to-day** ** management of s** **ervice** **l** **evel,** **s** **ite** **e**… more
- UGI Corporation (Rocklin, CA)
- …to ensure we meet and exceed service level goals + Collaborate with Workforce Management Analysts to address emerging trends and maintain operational efficiency ... WFM Real Time Specialist Location: Rocklin, CA, US,...High school diploma or GED + 2+ years of workforce management experience in a contact center… more
- Tractor Supply Company (Brentwood, TN)
- Sr. Analyst , Workforce Management **Overall Job Summary** This position is responsible for managing Tractor Supply's enterprise Workforce Management ... labor exceeding $800M+ across all TSC locations. The Sr. Analyst , Workforce Management is highly...train Field and Store personnel how to utilize the WFM application to drive labor efficiency while providing legendary… more
- AssistRx (Overland Park, KS)
- …other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate, ... dashboards, reports and real-time call activity. + Subject Matter Expert of workforce management functions, including software, skills, workgroups, workflows and… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... are in the right place at the right time. Workforce Analyst will also identify gaps and...experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... the evolution of our department. **Essential Functions:** + Manage end-to-end workforce management responsibilities for all assigned queues/departments +… more