- AbbVie (North Chicago, IL)
- …information with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete Access (ACA) ... meet business goals and objectives. + Effectively administer the workforce management platform within the ACA contact...center. + Oversees contact center agent profiles in the WFM database to ensure optimum productivity and operational results… more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... the Role We are seeking a detail-oriented and analytical Workforce Management Analyst to support...preferably in a call center environment. + Proficiency in WFM tools such as NICE IEX, Verint, Genesys, or… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …efficiencies. + Manage and route contact volume using ACD systems, ensuring alignment with workforce management ( WFM ) tools. + Extract targeted datasets from ... + 2+ years of experience in a call center environment, with expertise in workforce management , ACD, IVR, and WFM systems. + 2-4 years of analytics… more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... + **Analyze the day-to-day scheduling based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.** + **… more
- Chewy (Plantation, FL)
- …operational performance and progression metrics on the Healthcare team by using workforce management systems and standardized protocols to ensure each component ... **Our Opportunity:** Chewy is looking for a **Telehealth Operations Analyst II** to join our Healthcare Team full-time! You...in daily volume review, payrolls operations, and/or agent profile Management wholly or in tandem with other peers and… more
- Motion Recruitment Partners (Norfolk, VA)
- …the GF migration business capabilities for Finance, Fixed Assets, Supply Chain Management , Logistics, and Workforce management . **Clearance:** Active Secret ... Business Analyst - Norfolk Norfolk, VA **Onsite** Contract $35/hr...Business process improvement activities + Strategic communications and change management + Workforce training and scheduling +… more
- Wabtec Corporation (Pittsburgh, PA)
- …segments. + Knowledge or experience with Workday Timekeeping, ADP, OneSource Virtual, and UKG Workforce Management ( WFM ). + Knowledge of HR processes and ... us. **How will you make a difference?** The HR Systems (HRIS) Senior Analyst supports on-going business while enabling the strategy and development of HR eco-system… more
- Amneal Pharmaceuticals (Bridgewater, NJ)
- …SOC assessments per CUECs. HR Technologies include at least Oracle HCM Cloud, UKG Pro WFM and ADP Workforce Now. Essential Functions: + Act as primary point of ... Description: Reporting to the Sr. Director, HR Operations, the HR Operations Analyst will be responsible HR compliance and audit activities for HR Technologies. The … more
- The Walt Disney Company (Santa Monica, CA)
- …development. The role also involves close collaboration with cross-functional teams, including Workforce Management ( WFM ), Escalated Support, BPO partners ... Team is seeking an enthusiastic and experienced Social Media Business Analyst to support operations across social media support channels (Twitter, Facebook,… more
- Oura (San Francisco, CA)
- …you on our team if you have: + 8+ years of experience in workforce management , volume forecasting, and headcount planning in a multi-channel, multi-skill, ... and our community every day. The Member Experience (MX) Forecasting Analyst demonstrates expertise in demand forecasting, headcount planning, and resource allocation… more