- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... excellence. + Set performance goals and manage scheduling and workforce planning . + Ensure customer satisfaction across...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... align on goals, expectations, and service delivery. + Manage workforce planning , scheduling, and resource allocation. +...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- CVS Health (Wilkes Barre, PA)
- …And we do it all with heart, each and every day. **Manager, HRBP - Retail Call Center & Mail** **Description** As the manager, HR Business Partner - Retail ... Call Center & Mail, you'll play a...supporting key talent, organizational processes and workplace practices including workforce planning , talent acquisition, performance and change… more
- Pearl Interactive Network (Denver, CO)
- …of the next generation of customer service superstars. The ** Call Center ** **Trainer (CCT)** is responsible for planning , coordinating, and conducting ... **Pearl Interactive Network** , we're always looking for exceptional ** Call Center Trainers** to join our **Talent...to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry… more
- USAA (San Antonio, TX)
- …analysis, including seasonality, trend analysis, and anomaly detection. + Experience forecasting call center or workforce headcount needs. + Experience ... with call center demand forecasting. The above description reflects the details...hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional… more
- Robert Half Finance & Accounting (Wethersfield, CT)
- …CT is seeking a Workforce Operations Manager to support their in-house call center through smart analytics, forecasting, and trend analysis. About the Role: ... passion for workforce planning ? Our client in Wethersfield,...monthly staffing needs ✅ Collaborate closely with operations and call center leadership ✅ Use workforce… more
- TECO Energy (Brandon, FL)
- …(CSPs). The position works closely with the Manager, Workforce Management and Planning , the Managers, Contact Center , Human Relations (HR) and TECO payroll ... determines most effective scheduling using forecasted and real-time variables for the Call Center and designated business units within Customer Experience. +… more
- Chewy (Louisville, KY)
- …we are hiring a Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call center team! You will develop and ... coverage strategies, and performance tradeoffs + Participate in cross-functional capacity planning meetings and provide workforce impact assessments + Maintain… more
- Camping World (Greenville, NC)
- …Workforce Management team, providing analytical support to contact center operations, forecasting contact volumes, determining staffing requirements, optimizing ... **Job Summary:** The Workforce Management Analyst is a key member of...monthly to maintain forecast accuracy + Recommend proper contact center staffing levels + Project staffing level shortages and… more
- Goddard Riverside (New York, NY)
- Program Coordinator (Education and Workforce TEP) Job Details Job Location Stanley M. Isaacs- Education Workforce - New York, NY Position Type Part Time Salary ... Hourly Description Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center ) is a non-profit, multi-service...essential + Be available to work weekends and on call on day(s) not on site. + Support the… more