• Contact Center Supervisor - SME

    ASM Research, An Accenture Federal Services Company (Columbus, OH)
    …training + Participates in staff meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete ... reports. Guides direct reports to effectively handle and manage high- risk calls with professionalism and in accordance with established...and accurate documentation in case management system (CMS) + Assists direct reports to deescalate… more
    ASM Research, An Accenture Federal Services Company (03/12/25)
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  • Contact Center Triage Consultant - SME

    ASM Research, An Accenture Federal Services Company (Boise, ID)
    …members and their families. Demonstrates expertise in handling and managing high- risk calls with professionalism and in accordance with established protocols. ... wellness, and other specialty and add-on services. + Identifies high- risk cases and responds as indicated in accordance with...service standards and document all cases in the Case Management System (CMS). + Performs call follow-up and reporting… more
    ASM Research, An Accenture Federal Services Company (03/26/25)
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  • Deployment Specialist

    ASM Research, An Accenture Federal Services Company (Reston, VA)
    …implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated ... and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental...and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental… more
    ASM Research, An Accenture Federal Services Company (03/21/25)
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  • Info Systems Security Officer

    ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
    …state-of-the-art secure operating systems, networks, and database products. Conducts risk assessment and provides recommendations for application design. + Familiar ... NIST control families: Access Control, Audit and Accountability, Configuration Management and Incident Response. + Participates in Configuration Management more
    ASM Research, An Accenture Federal Services Company (04/05/25)
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  • Sr. Incident Response / Watchfloor Analyst

    ASM Research, An Accenture Federal Services Company (Clarksburg, WV)
    …interpersonal skills to effectively interface with all levels of employees, management and outside representatives. + Familiarity with security industry standards ... NIST 800 series, etc.) + Experience with internal controls, risk assessments, business process and internal IT control testing...and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental… more
    ASM Research, An Accenture Federal Services Company (05/06/25)
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  • XML Gateway Linux Admin

    ASM Research, An Accenture Federal Services Company (San Antonio, TX)
    …for Level 1 basic troubleshooting. **Job Responsibilities** + Implements medium to high- risk changes on Non-Production / Production systems + Participates in the ... out accurately and successfully + Good organizational, multi-tasking, and time- management skills + Associate degree or equivalent relevant experience; Bachelor's… more
    ASM Research, An Accenture Federal Services Company (04/23/25)
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  • Operations Security Advisor III

    ASM Research, An Accenture Federal Services Company (Arlington, VA)
    …state-of-the-art secure operating systems, networks, and database products. Conducts risk assessment and provides recommendations for application design. Responsible ... and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental...and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental… more
    ASM Research, An Accenture Federal Services Company (05/08/25)
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  • Operations Security Engineer III

    ASM Research, An Accenture Federal Services Company (Arlington, VA)
    …supporting information assurance guidelines and customer requirements. + Perform vulnerability/ risk analysis of computer systems and applications during all phases ... and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental...and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental… more
    ASM Research, An Accenture Federal Services Company (05/08/25)
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  • IT Support Specialist

    ASM Research, An Accenture Federal Services Company (Columbia, SC)
    …for Level 2 intermediate level troubleshooting. + Implements medium to high risk changes on production systems. + Participates in the planning and designing ... and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental...and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental… more
    ASM Research, An Accenture Federal Services Company (05/06/25)
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  • Microsoft Architect/Systems Administrator

    ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
    …centered on technical problem solving, requirements specification, process development, risk analysis, and solutions design to advance cybersecurity mission success. ... and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental...and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental… more
    ASM Research, An Accenture Federal Services Company (04/09/25)
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