- Mount Sinai Health System (Huntington, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... appointments for patients, and who takes a lead role among this group, mentoring and managing all...actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the… more
- Mass Markets (Savannah, GA)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Conduent (Helena, MT)
- …part of a culture where individuality is noticed and valued every day. **Provider Relations Call Center Lead ** Location: on-site in Helena, MT Salary: $18-20 ... that plays a vital role in supporting our Montana Medicaid Providers? **About the PR Call Center Lead role:** The individual who fills this position will… more
- Capital One (Mclean, VA)
- Lead Information Security Office Consultant ( Call Center ) As a Lead Consultant in Capital One's Cyber Information Security Office (ISO), you will work ... will help consult on technology improvement projects related to our Contact Center experiences including Interactive Voice Response, Voice over Internet Protocol and… more
- Ochsner Health (Houma, LA)
- …1942, but one thing has never changed - our commitment to serve, heal, lead , educate,** **and innovate. We believe** **that every award earned, every record broken ... service related experience **Certifications** Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate… more
- Mass Markets (Mesilla, NM)
- …of the account. Key Responsibilities: + Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives + Responsible for ... industry. Our team is looking for a highly skilled call center customer service manager who can...after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.… more
- Mass Markets (AL)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics… more
- Mass Markets (Killeen, TX)
- …have established ourselves as a trusted partner in the industry. We are looking for inbound call center agents to join our growing team! In this role, you will ... our industry-leading training, you are sure to grow. Prior call center experience is not required; candidates...document and process customer claims in appropriate systems. + Lead fact-finding discussions to determine the best options for… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising ... contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination...and action, with the potential to set precedent, and lead organizational change. Will lead the planning,… more
- Centene Corporation (Austin, TX)
- …the implementation, maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, ... quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill development… more