• Principal Product Mgmt-Tech, Customer

    Amazon (Seattle, WA)
    …with Large Language Models (LLMs) to revolutionize how customers interact with Amazon Customer service . You will work directly with our science team to ... the organization. The mission of the CET team within Customer Service is to create earth's best...Influence senior leaders across Amazon and communicate Amazon AI's vision, strategy, goals, status, and customer more
    Amazon (05/23/25)
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  • Security Engineer, Threat Discovery and Detection…

    Amazon (Seattle, WA)
    …developing and implementing advanced threat detection mechanisms that safeguard Amazon 's customer service operations. You'll work at the intersection of ... on the Threat Discovery and Detection (TD2) team within Customer Service Security, you'll be instrumental in...Service Security organization. Our mission is to protect Amazon customer data and ensure operational integrity… more
    Amazon (03/28/25)
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  • Senior Applied Scientist, Amazon

    Amazon (Santa Clara, CA)
    …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. -...by location, the number of regularly scheduled hours you work , length of employment, and job status such as… more
    Amazon (05/11/25)
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  • Senior Ontologist , Customer Engagement…

    Amazon (Seattle, WA)
    …from vast amounts of data, driving business impact and transforming Amazon 's customer service experience. You will work closely with senior leaders ... - Design and develop robust, semantically rich, and extensible data models for Amazon Customer Service , enabling seamless machine ingestion and inference.… more
    Amazon (05/06/25)
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  • Applied Scientist, Customer Engagement…

    Amazon (Seattle, WA)
    …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... Processing (NLP) within the Customer Engagement Technology, Self- Service , and Automation team will work on...engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. -… more
    Amazon (06/24/25)
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  • Sr. Technical Program Manager, Amazon

    Amazon (Seattle, WA)
    …is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer ... Product & Technology organization powers CS by developing elegant Customer and Customer Service Associate...work on features that directly impact millions of Amazon customers, have the opportunity to provide direction to… more
    Amazon (05/13/25)
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  • Vendor Manager - Kuiper, Amazon

    Amazon (Arlington, VA)
    …We are seeking a leader to join our Global Outsourcing (GO) team within Amazon 's Customer Service (CS) organization. As a Vendor Operations Manager ... programs with external BPO partners and collaborate with internal Amazon teams to enhance the customer experience....contract negotiation - 7+ years of relevant experience in customer service operations required ( service more
    Amazon (06/10/25)
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  • Principal Product Manager, Technical,…

    Amazon (Seattle, WA)
    Description Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, ... time. We are seeking an experienced Principal Product Manager-Technical to transform how Amazon delivers world-class customer service experiences for orders… more
    Amazon (06/06/25)
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  • Senior Product Manager, Amazon

    Amazon (Seattle, WA)
    …then we're looking for you! Amazon 's World-Wide Defect Elimination (WWDE) team within Amazon Customer Service (CS) is looking for an experienced and ... customers to return items or not return to Amazon . Andon Cord empowers our front-line customer service agents to pull a product off the Amazon website if… more
    Amazon (06/03/25)
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  • Principal Product Manager, Technical,…

    Amazon (Seattle, WA)
    …Time Off (PTO) 4. 401(k) Plan About the team WWDE is an organization within Amazon Customer Service (CS) that innovates with technology to remove friction ... Service Worldwide Defect Elimination (WWDE) organization provides excellent customer experiences for Amazon by remediating issues in real-time, reducing… more
    Amazon (06/22/25)
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