- Citigroup (Charlotte, NC)
- …**Responsibilities:** + Strategic Analysis & Insight Generation: Conduct in-depth analysis of call center and branch performance metrics , customer ... improvements and enhancing customer experience through data analysis. + Strong understanding of call center technologies, metrics , and best practices + Solid… more
- Insight Global (Cascade, MI)
- Job Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure a high standard of service and ... This role plays a critical part in launching and scaling a new call center by establishing and executing quality monitoring processes, analyzing performance… more
- Stanford Health Care (Newark, CA)
- …or similar. Knowledge of call routing, IVR reporting, and contact center operational metrics . Familiarity with scripting or automation tools (Python, R, ... Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact...and business stakeholders by translating raw data into meaningful metrics , dashboards, and reports. The ideal candidate has strong… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position is...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Teleperformance USA (Warren, MI)
- …RESPONSIBILITIES AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics ** + **Monitor** ** call ... center activity** + **Maintain** **generation** **,** **storage** **and distribution of call center data** + **Serve as** **communication** **point between… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $71,612.39 - $110,999.20 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- University of Pennsylvania (Philadelphia, PA)
- …offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package ... and resources, and much more. Posted Job Title Senior Prospect Management Analyst Job Profile Title Associate Director, Prospect Research Job Description Summary The… more
- EchoStar (Englewood, CO)
- …variable compensation plan, ensuring accuracy and timely processing of incentive payments + Analyze call center data to recommend and implement call routing ... managing the data infrastructure for the sales agent variable compensation plan, call routing strategies to drive performance, and many other crucial tasks. The… more
- HCA Healthcare (Wichita, KS)
- **Description** **Introduction** Do you have the career opportunities as a EHR Support Analyst II you want with your current employer? We have an exciting ... opportunity for you to join Wesley Medical Center which is part of the nation's leading provider...Do you want to work as a(an) EHR Support Analyst II where your passion for creating positive patient… more
- TECO Energy (Tampa, FL)
- **Title:** Sr Enterprise Cyber Risk Mgmt Analyst , Vulnerability Assessment, Progression **Company** : Tampa Electric Company **Location:** Ybor Data Center ... **Recruiter:** Mark E Koener **TITLE:** Enterprise Cyber Risk Management Analyst , Progression **PERFORMANCE COACH:** Enterprise Cyber Risk Management Lead… more
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