- Insight Global (Sacramento, CA)
- …collaboration. Creates and documents all support calls from the end-user community into the service desk tool BMC Remedyforce. Logs and tracks Incidents and ... hands-on technical skills to diagnose and resolve all tickets at the IT Service Desk (eg, First Call Resolution) prior to escalating to level-2 or above IT… more
- General Dynamics Information Technology (Fairfax, VA)
- …some of the world's most complex technical challenges. The **Navy Enterprise Service Desk (NESD)** program is seeking **Advisor** level **Remedy/Helix ... Secret **Public Trust/Other Required:** None **Job Family:** Software Development **Skills:** BMC Helix, BMC Remedy,ITSM **Certifications:** CompTIA - Security+ -… more
- SAIC (Colorado Springs, CO)
- …include: Ivanti Neurons for Discovery, ServiceNow CMDB, ManageEngine, ServiceDesk Plus, Device 42, BMC Helix or SolarWinds Service Desk , etc.). Additional ... years of experience can be used in lieu of a degree + Active Secret clearance + ITIL 4, especially Configuration, Change, and Asset Management familiarity/experience + Strong attention to detail and ability to manage large data sets accurately + Proficiency… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : 85817 + ... Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End User Support +...service , ticketing systems, remote support tools and IT Service Management, eg, BMC Remedy/Helix, Beyond Trust/Bomgar,… more
- ManpowerGroup (Farmington Hills, MI)
- …+ Achieve Freshworks certification within 1 year of start date. The Senior Analyst IT Service Desk is responsible for overseeing and improving the IT service ... information technology service management. + Previous success managing IT Service Management tools (eg, Freshservice, ServiceNow, BMC Remedy). + Extensive… more
- Baystate Health (Springfield, MA)
- …assistance as needed. Assists in facilitating patient/visitor flow between information desk , registration points or service area locations. Provides directions ... **Summary:** Location: BMC Springfield MA Schedule: Hours vary between 5a-8p;...the direction of the Lead Concierge maintains a high service excellence presence at the assigned location by greeting… more
- Kyndryl (New York, NY)
- …engagement skills. + Excellent communication, presentation, and facilitation skills. * Service Desk ticketing, telephony, and resource allocation tools (eg, ... knowledge development, frameworks, and consulting assets to evolve our service offerings. + Maintain awareness of market trends, vendor...ServiceNow, BMC Remedy Helix) * Azure Active Directory and Azure… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution + Provide Wireless Device support to ... devices + Experience in generating reports using Trouble Ticket automated software. (eg, BMC Track-IT) + Performing backup and restore of software and data on client… more
- Boston Health Care for the Homeless Program (Boston, MA)
- …creating outgoing patient messages as needed. + Providing support as needed to the front desk staff in the BMC Clinic + Provide support to Referral Coordinator ... telephone system in a prompt, polite, and professional manner providing high quality customer service to all. You will resolve issues in a single call, but you will… more
- Kyndryl (Rye Brook, NY)
- …+ VDI, Virtual Platform Engineering, DaaS, (Citrix, Omnissa, Microsoft, AWS) * Service Desk ticketing, telephony, and resource allocation tools (eg, ServiceNow, ... BMC Remedy Helix) * Azure Active Directory and Azure Virtual Desktop Services **Required Education** High School Diploma/GED **Preferred Education** Bachelor's… more