- Transdev (New Carrollton, MD)
- Call Center Operations Manager Transdev in the greater Washington DC area at our WMATA contract is hiring for a Call Center Operations Manager. ... As the Call Center Operations Manager, you will directly oversee call ...system and process improvement using your knowledge of daily Call Center Operations . Transdev is… more
- J&J Family of Companies (Titusville, NJ)
- …of America **Job Description:** **J&J Innovative Medicine is recruiting for a Manager, Call Center Operations , located in Titusville, New Jersey.** **About ... We invite candidates from any location to apply. **Purpose** : The Manager, Call Center Operations is part of the Patient & Customer Care Solutions… more
- AssistRx (Overland Park, KS)
- …responsibilities, emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, ... escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate conversion,… more
- Mass Markets (Las Cruces, NM)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible ... partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial...Lead and mentor a team of call center supervisors overseeing inbound and outbound operations .… more
- Molina Healthcare (West Valley City, UT)
- **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to ... drugs requiring prior authorization. + Supervises pharmacy daily unit operations to ensure prompt and appropriate processing of requests...tools, such as SQL, Microsoft Access and Excel. + Call Center experience. To all current Molina… more
- Centene Corporation (Topeka, KS)
- …maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, seven days a ... quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill development… more
- Teleperformance USA (Mcallen, TX)
- …high levels of employee morale.** + **Manage compliance and reporting for all center operations including call volume forecasting and staffing, client ... forecasted hours versus actual hours, payroll, etc.** + **Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Teleperformance USA (Mcallen, TX)
- …At TP, the sky is the limit!** **Purpose** **Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all ... **Category :** **Client Operations ** **About TP** **TP is a global, digital...adhered to including, but not limited to Security, HR, Operations , etc., and that any known infractions are communicated… more
- Mass Markets (Mesilla, NM)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... or older + High school diploma or equivalent + 2+ years of experience in call center operations management + Strong data entry and computer skills + Fluent… more
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