- Mass Markets (Killeen, TX)
- …of supervisors and all other operational management associated with day-to-day contact center operations . Operations Management is responsible for ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Killeen, TX)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Mesilla, NM)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Killeen, TX)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... production of direct reports. Supervisors work closely with the Call Center Operations Manager in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Capital One (Plano, TX)
- …Diploma, GED or Equivalent Certification + At least 3 years of experience in Call Center or Back Office Operations Management + At least 2 years of ... Bankruptcy Department Operations Manager - Hybrid Are you a dynamic,...Lean, BPM Certification + At least 5 Years of Call Center Management Experience +...+ At least 5 Years of Call Center Management Experience + At least 5… more
- Microsoft Corporation (Goodyear, AZ)
- …such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, remote operations management , call center or related fields) ... such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, remote operations management , call center or related fields)… more
- Three Saints Bay (Denver, CO)
- …strategy and performance meetings regarding all areas of Call Center operations . + Create and oversee the Performance Management Plan for all contract ... training be provided pursuant to the requirements of the Call Center operations as outlined...rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations … more
- Amazon (Arlington, VA)
- …high-intensity environment such as a physical security operations center , call center , or crisis management /emergency response center . * ... (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k...degree or equivalent experience. * Three (3) years of operations personnel management experience in a high-volume,… more
- Aflac (Madison, ME)
- …current trends and best practices in customer service and call center management , development, functional operations , and technology; directs, maintains ... environment involving multiple business issues in a full customer service or customer call center environment Or an equivalent combination of education and… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are looking for an Operations Supervisor to lead and manage the team supporting...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
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