- Mass Markets (Killeen, TX)
- …is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... or older + High school diploma or equivalent + 2+ years of experience in call center operations management + Strong data entry and computer skills +… more
- Mass Markets (Wichita, KS)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... business services companies in the USA, with a strong call center footprint and operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- JPMorgan Chase (Tempe, AZ)
- … Management , or related field + Require 7+ years of experience in call center workforce management or operations , with at least 3 years in a real-time ... Management (JPMWM), you will partner with contact center management , functional areas, and other members...team of Real Time Analysts responsible for monitoring intraday call - center performance + Manage multiple lines of… more
- Amazon (Arlington, VA)
- …a high-volume, high-intensity environment such as a security operations center , call center , or crisis management /emergency response center . * ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the… more
- Three Saints Bay (Denver, CO)
- …strategy and performance meetings regarding all areas of Call Center operations . + Create and oversee the Performance Management Plan for all contract ... training be provided pursuant to the requirements of the Call Center operations as outlined...rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations … more
- WSP USA (Richmond, VA)
- …metrics, QA methodologies, and regulatory compliance. + Experience with call center operations , mail processing, inventory management , and dispute ... quality management plan for customer service and operations . + Oversee quality assurance activities for call...in quality assurance or quality control within a contact center services environment. + Minimum of twelve (12) months… more
- Clean Harbors (Norwell, MA)
- …field; Master's degree preferred. - Minimum of 7 years of experience in call center management or operations , with a proven track record of success. - ... Customer Service will be responsible for overseeing the daily operations of our call center ,...requires a strategic thinker with a strong background in call center management , excellent communication… more
- Mass Markets (Las Cruces, NM)
- …position are highly motivated, energetic, and dedicated. Required + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- City of New York (New York, NY)
- …Training is recruiting one (1) Administrative Staff Analyst NM to function as Director of Call Center Operations who will: - Direct the daily operation of ... the DSS OPPT Call Center staff and information systems to...economics, finance, accounting, business or public administration, human resources management , management science, operations research,… more
- Centene Corporation (Topeka, KS)
- …maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, seven days a ... quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill development… more
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