- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Mass Markets (Mesilla, NM)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- Amalgamated Bank (New York, NY)
- We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible for ... quality assurance evaluations (Phone, Email, Chat) using our Call Center Standards. This role will be... to be successful. To ensure success as a Call Center Trainer/ Quality Assurance Analyst,… more
- WM (Windsor, CT)
- …by sides. + Commits to service and operational standards established for the call center , including adherence, quality , productivity, safety and timeliness ... M-F** **Site Location: 1 Griffin Rd N, Windsor, CT 06095** **1+ years of call center and/or Customer Service experience** **Problem Solving and Behavioral Skills… more
- Maritz (Fenton, MO)
- …no previous job titles for this position. Qualifications: Three to six months previous call center customer service or travel agency experience preferred but not ... be used to book travel reservation(s). 3.) Meet performance metrics, including call handling time and customer satisfaction scores. 4.) Accurately processes customer… more
- Kelly Services (Bothell, WA)
- …Education, Training, Traits:** * 2 years of experience in a role within a call center , preferably in a quality regulated medical device environment, ... are encouraged to send their request to ###@bauschhealth.com or call ### and let us know the nature of...can be directed to the Kelly Human Resource Knowledge Center . Kelly complies with the requirements of California's state… more
- Liberty Latin America (PR)
- …to achieve and deliver the best experience, excellent levels of customer service, ensure call quality within the contact center , and deliver tight ... + Manage, lead, and motivate a team of call center agents focused on generating high- quality leads and driving new business for the company. Foster a culture… more
- Carter's/OshKosh (Atlanta, GA)
- …reasons to build your career at Carter's. **HOW YOU'LL MAKE AN IMPACT:** As the Retail Call Center Quality and Training Hourly Leader, you will play a ... our customer support team. This role reports into Manager Call Center Support Departments and is based...experience. + Proven experience in a call center environment, with a focus on quality … more
- Duquesne Light Company (Pittsburgh, PA)
- …Hybrid, downtown Pittsburgh, PA **Responsibilities:** + Supervise the daily work of the Call Center agents including quality assurance, productivity, and ... is responsible for managing and overseeing a team of call center representatives, ensuring that they meet...effectively based on customer needs and expectations + Perform call monitoring to evaluate the quality of… more
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