- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Ryder System (Novi, MI)
- …(http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **We are immediately hiring a Call Center Quality Coordinator -Remote position in ... your first year + Up to 12 weeks paid maternity leave **SUMMARY** The Call Center Quality Coordinator is responsible for performing and accessing quality … more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Intuit (Mountain View, CA)
- …Excellence. **Responsibilities** **(Must have Quality Assurance Management experience supporting Call Center Sales and Service)** **Evolve and Scale the ... the foundation for a scalable Quality Center of...Continuous Improvement to document learnings and evolve toward a Quality Center of Excellence. **Identify & Test… more
- AssistRx (Phoenix, AZ)
- …+ Reviewing associate case records to ensure program metrics are met + Preparing call center reports and tracking service trends + Participating in the creation ... with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing… more
- Beacon Mobility (Houston, TX)
- …Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist ... agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule adherence,… more
- University of Miami (Medley, FL)
- …. The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in Medley. ... The Call Center Quality Analyst 1 is responsible for monitoring call quality for 1) scheduling and registration calls, and/or 2) provider on- call … more
- LA Care Health Plan (Los Angeles, CA)
- …Auditor (QA) II is responsible for monitoring and actively influencing the Customer Solution Call Center team's quality performance, ensuring that the ... Customer Solution Center Quality Auditor II Job Category:...materials delivered to various internal departments and off site Call Center vendor to measure product knowledge.… more
- Transdev (New Carrollton, MD)
- …quality improvement initiatives. + Leadership and Supervision + Directly supervise the Call Center Trainer and Quality Assurance Analysts, providing ... Call Center Training Manager Transdev is... Call Center Training Manager Transdev is looking for a...a safe working environment for all OCC staff. + Quality Assurance and Performance Monitoring + Oversee Quality… more
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