- University of Miami (Medley, FL)
- …. The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work ... in Medley. The Call Center Quality Analyst 1 is responsible for monitoring call quality for 1) scheduling and registration calls, and/or 2)… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …Computer Science, or a related field required. + 2+ years of experience in a call center environment, with expertise in workforce management, ACD, IVR, and WFM ... Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer… more
- St. Luke's University Health Network (Allentown, PA)
- …communities we serve, regardless of a patient's ability to pay for health care. The Quality Assurance (QA) Analyst will support the development of quality ... assurance programs and perform regular monitoring activities by completing quality reviews of Access Center Clinical Triage Specialists and Patient Engagement… more
- Houston Methodist (Katy, TX)
- …of degree **WORK EXPERIENCE** + Three years of experience in a call center operation to include two years in quality assurance, process improvement, data ... tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Stanford Health Care (Newark, CA)
- …a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center Platforms is ... inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing, IVR reporting, and contact center ...Health Care job.** **A Brief Overview** The Business Reporting Analyst is a senior position responsible for identifying data… more
- Robert Half (Cincinnati, OH)
- JOB REQUISITION Americas Delivery Center - Technology Senior Analyst LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB DESCRIPTION You Belong Here ... firm. Where We Need You The Protiviti Americas Delivery Center is seeking a Senior Analyst to...AWS , Salesforce, Snowflake, etc.) + Contributing to a high- quality delivery of project requirements and service levels throughout… more
- Stanford Health Care (Newark, CA)
- …Chat, SMS / Text, Video, Fax and API Integrations. * Experience with designing Contact Center Call Flows & work flows for an excellent Patient / Customer ... Stanford Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center ... as a Service). * Strong Understanding of Voice Call Flows, Cloud VoIP, Video, PSTN Calling and Softphones… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Senior (Sr.) Financial Analyst position is responsible for maintaining and performing complex data analysis related to the clinical or ... assigned entity or hospital and/or contractual relationship. The Sr. Financial Analyst is also responsible for independently compiling and reporting information as… more
- Leidos (Baltimore, MD)
- …with _these key required skills_ : Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call ... center services effectively. Familiarity with leading call center applications such as Amazon Connect...ability to work under tight deadlines and produce high quality deliverables. + Demonstrated excellence in research and writing… more
- Jackson National Life Insurance Company (Nashville, TN)
- …and apply through Jobs Hub._** **Job Purpose** **The Sr. Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional ... a daily, weekly, and monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. + Performs real-time… more
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