- Kaiser (Clackamas, OR)
- …Complies with contractual responsibilities related to work schedule. Participates in unit Quality Assurance Programs. Maintains current knowledge and skill base ... Job Summary: Participates with the Health Care Team in delivering quality health care to patients in a manner which reflects Kaiser Permanentes mission, vision, and… more
- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- Bank OZK (Ozark, AR)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... discussions with call center staff. + Delivers feedback and/or training that supports...preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job… more
- J&J Family of Companies (Horsham, PA)
- …procedures (SOP) to ensure compliance and oversight of the program, required + Lead and support call center quality assurance through regular call ... and program wrap-up. + **Driving Excellence:** Oversee patient support call center operations, ensuring that every eligible...future growth is required + Experience in case management, quality assurance , or team training is highly… more
- Capital One (Mclean, VA)
- Quality Assurance Manager, Security Operations Center (Sentry) At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ... our team is looking to add a Security Operations Center (SOC) Quality Assurance Manager....our service delivery, with a specific focus on our call queue, incident handling, and overall operational efficiency. This… more
- St. Luke's University Health Network (Allentown, PA)
- …communities we serve, regardless of a patient's ability to pay for health care. The Quality Assurance (QA) Analyst will support the development of quality ... programs and perform regular monitoring activities by completing quality reviews of Access Center Clinical Triage...adherence to department procedures and policies and follows department quality assurance plans to ensure quality… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Pine Acres Rehabilitation & Care Center (West Des Moines, IA)
- …and performing duties of Staff Nurse whenever necessary. + Will be in on call nursing rotation. Quality Assurance and Infection Preventionist Benefits: + ... Join the Pine Acres Team!! Quality Assurance and Infection Preventionist Job...duties of Staff Nurse whenever and wherever required and on- call for emergencies. + Oversees an Infection control and… more
- Amazon (Arlington, VA)
- …talented, bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right ... of written products and communications, including the editing and quality management of all written products. * Understand and...a high-volume, high-intensity environment such as a security operations center , call center , or crisis… more
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