- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other ... also include, but are not limited to, the following:* Supervises two or more Call Center Quality Assurance Specialists 1.* Establishes the business rules… more
- Intuit (Mountain View, CA)
- …a scalable Quality Center of Excellence. **Responsibilities** **(Must have Quality Assurance Management experience supporting Call Center Sales ... **Overview** The Quality Assurance Manager is an individual...Center of Excellence. **Qualifications** + Proven experience in Quality Assurance leadership, with strong focus on… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- AssistRx (Phoenix, AZ)
- …associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and ... quality , client relationships, and customer service. The Quality Assurance Specialist regularly provides support to...records to ensure program metrics are met + Preparing call center reports and tracking service trends… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...in order to achieve a more productive and high quality work environment. Based on project needs, your schedule,… more
- Transdev (New Carrollton, MD)
- …initiatives. + Leadership and Supervision + Directly supervise the Call Center Trainer and Quality Assurance Analysts, providing guidance, feedback, ... Call Center Training Manager Transdev is... Call Center Training Manager Transdev is looking for a...a safe working environment for all OCC staff. + Quality Assurance and Performance Monitoring + Oversee… more
- Cedars-Sinai (Los Angeles, CA)
- …working in a call /contact center is strongly preferred. + Prior quality assurance or call monitoring experience within healthcare, customer service, ... 12876 **Working Title** : Admissions Team Lead - Patient Access Contact Center - Quality Assurance Team (Full-Time, Hybrid, Days) **Department** : CSRC Sched… more
- Bank OZK (Little Rock, AR)
- …experience; required. + Minimum of three (3) years of work experience quality assurance within a call center environment, preferably in the banking or ... OZK benefits (https://careers.ozk.com/benefits) . Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for...refining quality monitoring programs in our Bank's call center locations to ensure our customer… more
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