- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleQuality Management Specialist ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service GradeGS.14 ... Division. Essential Functions + Designs, updates and/or maintains the quality monitoring program evaluating the quality...pressure with tact and poise + Knowledge of contact center quality management and training in a… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager...+ Oversees the quality assurance and performance monitoring functions for the contact center , ensuring ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION...quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (NYHELPS) Occupational Category Other ... evaluating, implementing, planning, monitoring , or coordinating a quality assurance process in a customer call ...a quality assurance process in a customer call center . This experience must include directing… more
- ThermoFisher Scientific (Morrisville, NC)
- …curriculum. Manages maintenance of program quality systems including procedural documents, quality monitoring , tracking and trending, and quality event ... and/or Quality Training experience required + Medical Information or Healthcare call center experience preferred In some cases an equivalency, consisting of… more
- University of Pennsylvania (Philadelphia, PA)
- …Job Title Clinical Research Monitoring and Auditing Specialist (Abramson Cancer Center ) Job Profile Title Clinical Research Quality Specialist C Job ... Description Summary The Abramson Cancer Center (ACC) Department of Operations, Compliance and ...Monitoring (DOCM) is seeking a The Clinical Research Quality Specialist, Sr. to support our clinical research mission.… more
- Mass Markets (Mesilla, NM)
- …a trusted partner in the industry. Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors ... service levels, deliver specific sales objectives and support the call center in all facets. Candidates for... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Las Cruces, NM)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... activity and development of 15-25 representatives within a complex call center environment. In this role, you... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- ICF (Orange, CA)
- …strategic planning through data analysis and reporting. . Oversees and improves daily call center operations by monitoring system performance, identifying ... technologists to challenge the status quo. **Job Summary** ICF is seeking a skilled ** Call Center Supervisor** to join our team. This role involves reviewing… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- Mass Markets (Tampa, FL)
- …will be responsible for overseeing the daily operations of the collections team within the call center . Your role involves leading a team of collections agents, ... and monitor performance against key metrics, including collection rates, call quality , and productivity. + Identify performance...+ Proven experience in debt collection, customer service, or call center operations role, with a minimum… more
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