- LA Care Health Plan (Los Angeles, CA)
- …the development of training materials delivered to various internal departments and off site Call Center vendor to measure product knowledge. As needed, this ... II is responsible for monitoring and actively influencing the Customer Solution Call Center team's quality performance, ensuring that the quality requirements… more
- RWJBarnabas Health (Union, NJ)
- …between outpatient Patient Access Services, Insurance Verification, Credentialing, Strategic Improvement and call center vendor + Supports customer service ... education for outpatient scheduling and registration + Manage centralized call out line to alert local team members and...+ Actively participates in meetings and huddles with offsite vendor and the onsite local teams + Works effectively… more
- Lilly (Indianapolis, IN)
- …Provide metric trends and patterns for issues and improvements in call center performance. Implement changes with vendor as required + Review customer ... expert level of understanding of the healthcare and pharmaceutical environment, trends in call center execution of patient support programs, innovation in … more
- Walgreens (Deerfield, IL)
- …Job Summary The Technology Analyst II is responsible for supporting Call Center phone based activities and provides vendor support for specified functional ... the successful implementation of small to midsized enhancements. Provides support for Call Center phone-based support activities. Tasks to focus primarily upon… more
- CVS Health (Springfield, IL)
- …make a large impact in your next role? Join CVS Health as the Manager of Call Center Customer Service with our Services & Benefits division. As the Manager, you ... remote role. Candidate must be flexible to work during call center hours which are as follows:...ongoing training sessions to keep colleagues (ie, internal and vendor ) informed about changes in products, services, and procedures… more
- MAPFRE Insurance (Webster, MA)
- …an equal opportunity employer._ **Nearest Major Market:** Worcester **Job Segment:** Call Center Representative, Operations Manager, Information Technology, Help ... Vendor Operations Support Rep (Hybrid) Date: Apr 21,...knowledge of technical procedures + Insurance Operations or Contact Center SME for IT-related projects + Partners with supervisors… more
- Centene Corporation (Austin, TX)
- …the implementation, maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, ... quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill development… more
- Humana (Atlanta, GA)
- …of their customers? Come be a part of Humana's Member Calls Organization! Our Call Center Representatives have a passion for assisting people with their ... questions about their health benefits. **This is a high-volume call center setting which can be stressful...take a language proficiency assessment, provided by an outside vendor , to ensure competency. Applicants will be required to… more
- Insight Global (Schaumburg, IL)
- …. Skills and Requirements 1-3 years of experience in Data Entry or Call Center roles Experience with Microsoft Excel, specifically VLOOKUPs and reviewing ... within the fleet management industry is looking for a Vendor Administrator that will be responsible for managing the... Administrator that will be responsible for managing the vendor network database by completing all vendor … more
- AssistRx (Orlando, FL)
- Schedule: 1x 8-5pm EST The purpose of the Bilingual Call Center Registered Nurse is to provide and document clinical call center services for patients. ... and the self-injection technique for the product. The Bilingual Call Center Registered Nurse will follow all...accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property… more
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