- Teleperformance USA (North Lauderdale, FL)
- …required to manage staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM experience** + **Must ... + **Analyze the day-to-day scheduling based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.**… more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... analytical Workforce Management Analyst to support our call center operations. This role is critical...experience in workforce management, preferably in a call center environment. + Proficiency in WFM… more
- Public Storage (Plano, TX)
- …highly skilled and experienced Workforce Management Supervisor to join our dynamic call center team. The ideal candidate will be responsible for developing ... accurate forecasts, creating efficient schedules, and analyzing workforce data to optimize call center performance. This role requires a strategic thinker… more
- Teleperformance USA (Warren, MI)
- …other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an assertive ... **Category :** ** Workforce Management** **About TP** **TP is a global,...+ **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call… more
- Mass Markets (IN)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met,… more
- Prime Therapeutics (Indianapolis, IN)
- …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... our passion and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The Senior … more
- JPMorgan Chase (Tampa, FL)
- …+ 2+ years experience in a workforce management role + Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning ... If you're looking to support a Payment Solutions Center , from a workforce management perspective,...in order to optimize service levels, communicate changes to call center management, and then implement changes… more
- Public Storage (Plano, TX)
- …contact center systems. This role ensures systems such as call routing, workforce management, customer relationship management, quality monitoring, and ... Administration: + Manage and configure contact center systems including call routing tools, workforce management platforms, customer relationship systems,… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for contact ... **WORK EXPERIENCE** + Three years of experience in a call center operation to include two years...years in quality assurance, process improvement, data analytics, or workforce management + Experience with Automated Call … more
- AbbVie (North Chicago, IL)
- …for the development of the capacity planning function as a key member of call center team. Create forecasts by drawing on historical, inferred, and driver-based ... compliance with applicable Corporate and Divisional Policies and procedures. + Analyzes contact center trends, including call volumes, call patterns, staff… more
Related Job Searches:
Call,
Call Center,
Call Center Workforce Analyst,
Call Center Workforce Management,
Call Center Workforce Manager,
Center,
Workforce