- AssistRx (Overland Park, KS)
- …providers, and client partners. This leader will have full ownership of daily call center performance, workforce management, quality monitoring, and ... leader to oversee all aspects of our mail-order pharmacy call center operations. The Director of ...+ Own all daily queue performance, quality assurance, and workforce management functions. + Oversee Quality Assurance and Training… more
- Motion Recruitment Partners (West Des Moines, IA)
- Workforce Management Analyst/ Call Center WEST DES MOINES, Iowa **Hybrid** Contract $46.53/hr - $52.43/hr Outstanding long-term contract opportunity! A ... well-known Financial Services Company is looking for a Workforce Management Analyst/ Call Center in West Des Moines, IA (Hybrid). Work with the brightest… more
- Teleperformance USA (Warren, MI)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Teleperformance USA (North Lauderdale, FL)
- …by supervisor.** **Qualifications** + **90 day** **+ in current position** + **6 months of call center operations or Workforce experience is a plus** + ... **Category :** ** Workforce Management** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business… more
- USAA (Tampa, FL)
- …**What sets you apart:** + Experience in insurance and/or banking sectors. + Familiarity with call center and sales workforce dynamics. + Knowledge of ... truly makes us special and impactful. **The Opportunity** As the **Strategic Workforce Planning Senior Consultant,** you will lead the development and execution of… more
- JPMorgan Chase (Tempe, AZ)
- …Administration, Operations Management, or related field + Require 7+ years of experience in call center workforce management or operations, with at least 3 ... As the Vice President, Real Time Management within the Workforce Management (WFM) team for JP Morgan Wealth Management...team of Real Time Analysts responsible for monitoring intraday call - center performance + Manage multiple lines of… more
- Fiserv (Omaha, NE)
- …dependencies, risks, and change controls. + Coordinate cross-functional workstreams with call center operations, workforce management, business analysis, ... program team at Fiserv focused on delivering reliable customer care and call center transformation initiatives. This role leads medium-to-large projects that… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Center Sales Manageroversees all aspects of our call center team. As a sales manager,...metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly… more
- PPL Corporation (Cumberland, RI)
- …strong, diverse communities today. Overview Reporting to the lead supervisor, the call center supervisor is responsible for promoting a customer-focused culture ... for planning, coordinating and coaching a team within the Call Center Operations service area to maintain...of our vendor partners. * Supervise a culturally diverse workforce through coaching, counseling, and engagement to ensure tasks… more
- City of New York (New York, NY)
- …Training is recruiting one (1) Administrative Staff Analyst NM to function as Director of Call Center Operations who will: - Direct the daily operation of the ... DSS OPPT Call Center staff and information systems to...Administration (FIA) and the DSS Office of Training and Workforce Development (OTWD) to ensure comprehension of new developed… more
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