- J&J Family of Companies (Pittsburgh, PA)
- …to be in Pittsburgh, PA; Raleigh, NC; Orlando, FL; Phoenix, AZ. Purpose: The Workforce Analyst supports call center operations, collaborating closely with ... promote workforce best practices in reviewing and analyzing call center inbound and outbound call volumes. The Workforce Analyst will identify … more
- Mass Markets (AL)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met,… more
- Sedgwick (Orlando, FL)
- …client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools (preferably ... (WFM) team and their work for a high-volume contact center . + Leverage data analytics and workforce ...contact center . + Leverage data analytics and workforce tools to enhance reporting, drive operational improvements, and… more
- Access Dubuque (Dubuque, IA)
- …client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools (preferably ... (WFM) team and their work for a high-volume contact center . + Leverage data analytics and workforce ...contact center . + Leverage data analytics and workforce tools to enhance reporting, drive operational improvements, and… more
- Qualtrics (Provo, UT)
- …mentality + Prior experience in a workforce management function for a mid-large call center or contact center + Prior experience managing labor cost ... the globe + A Bachelor's degree or greater + 4+ years experience in workforce and/or call - center planning + 4+ years experience in a highly analytical role +… more
- HonorHealth (Phoenix, AZ)
- …from Deer Valley Medical Center ). Responsibilities Job Summary The Trainer, Workforce Development maximizes call center coordinators effectiveness by ... -- because it does. Learn more at HonorHealth.com. The Workforce Development Trainer is part of a collaborative team...at least 2 years of training experience in Healthcare call center or similar environment. The position… more
- CVS Health (Frankfort, KY)
- …data for financial outlooks. **Required Qualifications:** + 3-5 years of experience with Call Center and Backoffice Workforce Management/Resource Planning + ... months) and midrange (0-26 weeks) forecasting and staff capacity planning for call center and back-office operations for Specialty Operation. This individual… more
- Intuit (Atlanta, GA)
- …Mathematics, Business Studies, Business Administration, or equivalent, combined with 5 years of workforce strategy in call center or back office operations. ... Overview Our company is seeking a Workforce Senior Business Consultant to assist in our...Oracle, and I3 software (Interactive Intelligence) or any other workforce management software used to manage schedules, workflow, and… more
- Mass Markets (Las Cruces, NM)
- …focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly...and possess a strong work ethic. A background in call center operations management is required, and… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...center operation to include three years in a workforce management analyst role + Experience with Automated … more
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