- Motion Recruitment Partners (West Des Moines, IA)
- Workforce Management Analyst / Call Center WEST DES MOINES, Iowa **Hybrid** Contract $46.53/hr - $52.43/hr Outstanding long-term contract opportunity! A ... well-known Financial Services Company is looking for a Workforce Management Analyst / Call Center in West Des Moines, IA (Hybrid). Work with the brightest… more
- Antech Diagnostics (Lake Success, NY)
- …as relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech ... to empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting,… more
- UGI Corporation (Brooklyn Heights, OH)
- …Center activity, staffing, and customer service levels Duties and Responsibilities: + Call Center Forecasting - Responsible for monitoring contact volumes and ... CES Workforce Management Analyst Location: Brooklyn Heights,...works. Nearest Major Market:Cleveland Job Segment: Compliance, Behavioral Health, Substance Abuse, Call Center , Legal, Healthcare, Customer… more
- Insight Global (Stamford, CT)
- …findings Experience using PowerPoint Bachelors Degree Telecommunication Experience Previous experience within a call center Call listening experience ... Job Description Insight Global is hiring for a Call Quality Analyst to sit 4 days a week onsite for a large, telecommunication company. This person would be… more
- Elevance Health (Atlanta, GA)
- …passionate about transforming American healthcare delivery. The ** Workforce Management Analyst Senior** will be accurately predicts call volumes, average ... ** Workforce Management Analyst Senior** **Location:** This...or related field and a minimum of 2 years call center operations experience with 3 years… more
- Americor (Irvine, CA)
- …multi-channel and/or global contact center operations. + Experience with Five9 Call Center or other automated dialer software preferred. + Certification in ... We are seeking a highly skilled and experienced Principal Workforce Management (WFM) Analyst to join our...not required. + Minimum 5-7 years of experience in Workforce Management within a high-volume contact center … more
- CareFirst (Baltimore, MD)
- …as appropriate for the Customer Service Center . In this role, the Workforce Management Analyst II will partner with business leaders to develop staffing ... experience in service center operations or scheduling/forecasting within a call center environment. **Knowledge, Skills and Abilities (KSAs)** + Proficient… more
- Stanford Health Care (Newark, CA)
- …a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center Platforms is ... and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders, workforce … more
- Leidos (Baltimore, MD)
- …with _these key required skills_ : Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call ... center services effectively. Familiarity with leading call center applications such as Amazon Connect...providing technical and analytical support to several large contact center sites. + Utilize unified Workforce Optimization… more
- JPMorgan Chase (Tempe, AZ)
- …process improvements **Required qualifications, capabilities, and skills** + 2 years of call center experience with emphasis on intraday support through schedule ... levels and drive operational excellence across the firm. As a Local Real-Time Workforce Management Analyst in our Workforce Management team, you will play a… more
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