- Teleperformance USA (North Lauderdale, FL)
- …required to manage staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM experience** + **Must ... + **Analyze the day-to-day scheduling based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.**… more
- Disabled Veteran Solutions (Erie, PA)
- …St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is critical in ensuring… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... **WORK EXPERIENCE** + Three years of experience in a call center operation to include two years...years in quality assurance, process improvement, data analytics, or workforce management + Experience with Automated Call … more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... contribute to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management, on- call system, PBX/ACD,… more
- AbbVie (North Chicago, IL)
- …for the development of the capacity planning function as a key member of call center team. Create forecasts by drawing on historical, inferred, and driver-based ... compliance with applicable Corporate and Divisional Policies and procedures. + Analyzes contact center trends, including call volumes, call patterns, staff… more
- JPMorgan Chase (Tampa, FL)
- …real time support for the Payments Solution Center contact centers. As a Workforce Analyst in Payments, you will be responsible for the real time monitoring ... a workforce management role + Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices + Excellent… more
- Prime Therapeutics (Indianapolis, IN)
- …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The Senior Workforce… more
- Albany Medical Center (Albany, NY)
- …Day (United States of America) Salary Range: $71,612.39 - $110,999.20 The Epic Analyst is responsible for building, maintaining and modifying Epic and other third ... and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends… more
- Stanford Health Care (Newark, CA)
- …a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center Platforms is ... and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders, workforce … more
- Teleperformance USA (Warren, MI)
- …other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an assertive ... **Category :** ** Workforce Management** **About TP** **TP is a global,...+ **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call… more
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