- J&J Family of Companies (Pittsburgh, PA)
- …PA; Raleigh, NC; Orlando, FL; Phoenix, AZ. Purpose: The Workforce Analyst supports call center operations, collaborating closely with Operations, ... and analyzing call center inbound and outbound call volumes. The Workforce Analyst will identify call center trends, forecast future… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Needham Bank (Needham, MA)
- …Learn, and Do the Right Thing) EDUCATION & EXPERIENCE + Must have 2+ years in call center or learning and quality experience + Knowledge of banking preferred + ... of call criteria and evaluates performance against call standards that utilizes a contact center ...against call standards that utilizes a contact center industry standard for consistency in operational outcomes. +… more
- Qualtrics (Provo, UT)
- …mentality + Prior experience in a workforce management function for a mid-large call center or contact center + Prior experience managing labor cost ... globe who think that's work worth doing **Account Services Workforce Planning Analyst ** **Why We Have This...Bachelor's degree or greater + 4+ years experience in workforce and/or call - center planning +… more
- UGI Corporation (Cleveland, OH)
- … activity, staffing, and customer service levels. Duties and Responsibilities: + Call Center Forecasting - Responsible for monitoring contact volumes and ... CES Workforce Management Analyst Location: Cleveland, OH,...2025. Nearest Major Market:Cleveland Job Segment: Behavioral Health, Substance Abuse, Call Center , Database, Healthcare, Customer Service,… more
- PenFed Credit Union (San Antonio, TX)
- …adding/reducing work hours and activities. + Work with business units and adjust call center scheduling, staffing to meet both intraday and future needs. ... part of the PenFed family. PenFed is hiring a Workforce Operations Analyst to work onsite at...in a consultative and analytical fashion providing input to call center leadership on staffing models, forecasts,… more
- Enterprise Mobility (St. Louis, MO)
- …TEAM** Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst !** **ABOUT THE ROLE** The Workforce … more
- ASM Research, An Accenture Federal Services Company (Nashville, TN)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more
- Insight Global (Cincinnati, OH)
- Job Description A client in the Cincinnati area is looking for a Contact Center Analyst to join their team for a direct hire opportunity. As a Contact Center ... Nice CXOne Engineers to troubleshoot the implementation of about 400 seats in the call center . Primary work will include troubleshooting & admin work in the… more
- Albany Medical Center (Albany, NY)
- …Day (United States of America) Salary Range: $71,612.39 - $110,999.20 The Epic Analyst is responsible for building, maintaining and modifying Epic and other third ... and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends… more
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