- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Entergy (West Monroe, LA)
- …is critical in ensuring operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for ... **Job Title:** Workforce Management Real Time Analyst RTA...paid overtime associated with such duties. **Job Segment:** HR, Call Center , Manager, Compliance, Relationship Manager, Human… more
- CNO Financial Group (Carmel, IN)
- …location. This position is bonus eligible. CNO Financial Group is hiring a ** Workforce Management Analyst ** to perform complex data analysis to determine ... to provide information to numerous internal and external customers. **As a Workforce Management Analyst , your responsibilities will include:** + Agent schedule… more
- First National Bank of Omaha (Omaha, NE)
- …**Responsibilities** + Administers the Workforce Management system for the call center + Develops staff schedules and corresponding staffing scenarios ... based on business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce...within the WFM system + Conducts daily meetings with call center management to review month-to-date staffing… more
- Point32Health (Canton, MA)
- …to our members, partners, colleagues and communities. **Job Summary** The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing ... objectives and optimize resource allocation. + Collaborates with IT Call Center Technology Operations to refine ...call flow, and IVR strategies. + Adjust real-time workforce plans to ensure maximum resource utilization. + Communicates… more
- Enterprise Mobility (St. Louis, MO)
- …TEAM** Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst !** **ABOUT THE ROLE** The Workforce … more
- ASM Research, An Accenture Federal Services Company (Helena, MT)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more
- VetsEZ (FL)
- VetsEZ is seeking a Workforce Management (WFM) Analyst to support a Department of Veterans Affairs (VA) contact center project. The ideal candidate will be ... to ensure efficient staffing, optimized service levels, and overall contact center performance. The candidate must reside within the continental US.… more
- Insight Global (Cincinnati, OH)
- …workforce -privacy-policy/ . Skills and Requirements 3-5 years of Call Center Technology Experience o Implementing, migrating, working ... in the Cincinnati area is looking for a Contact Center Analyst to join their team for...troubleshoot the implementation of about 400 seats in the call center . Primary work will include troubleshooting… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $78,773.63 - $122,099.12 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
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