- Teleperformance USA (North Lauderdale, FL)
- …based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.** + ** Management of internal staffing files ... **Category :** ** Workforce Management ** **About TP** **TP is...staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM… more
- Disabled Veteran Solutions (Erie, PA)
- …38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... Workforce Management Analyst to support our call center operations. This role is critical...+ 2+ years of experience in workforce management , preferably in a call center… more
- Public Storage (Plano, TX)
- …and procedures. + Provide training and support to junior analysts and call center staff on workforce management tools and best practices. + Participate ... are seeking a highly skilled and experienced Workforce Management Supervisor to join our dynamic call center team. The ideal candidate will be… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …years of experience in a call center environment, with expertise in workforce management , ACD, IVR, and WFM systems. + 2-4 years of analytics experience. ... while maintaining our small business family style culture. **Essential Job Summary:** TheCall Center Workforce Analystt is a pivotal role within a dynamic… more
- Mass Markets (IN)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Public Storage (Plano, TX)
- …the organization's contact center systems. This role ensures systems such as call routing, workforce management , customer relationship management , ... + Manage and configure contact center systems including call routing tools, workforce management platforms, customer relationship systems, and quality… more
- AbbVie (North Chicago, IL)
- …plans meet business goals and objectives. + Effectively administer the workforce management platform within the ACA contact center . + Oversees contact ... with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete...the capacity planning function as a key member of call center team. Create forecasts by drawing… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... **WORK EXPERIENCE** + Three years of experience in a call center operation to include two years...assurance, process improvement, data analytics, or workforce management + Experience with Automated Call Distribution… more
- Kelly Services (Farmington Hills, MI)
- …lifestyle isn't always easy. That's where Kelly(R) comes in. We're seeking a **Treasury Management Call Center Representative** to work at a premier ... life. Why you should apply to be a **Treasury Management Call Center Representative:** *...qualified individuals with disabilities and protected veterans in the workforce . Requests for accommodation related to our application process… more
- Mass Markets (Wichita, KS)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
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