- AssistRx (Overland Park, KS)
- …client partners. This leader will have full ownership of daily call center performance, workforce management , quality monitoring, and strategic process ... Leadership + Develop and execute a call center strategy that supports patient access, refill management...+ Own all daily queue performance, quality assurance, and workforce management functions. + Oversee Quality Assurance… more
- Motion Recruitment Partners (West Des Moines, IA)
- Workforce Management Analyst/ Call Center WEST DES MOINES, Iowa **Hybrid** Contract $46.53/hr - $52.43/hr Outstanding long-term contract opportunity! A ... well-known Financial Services Company is looking for a Workforce Management Analyst/ Call Center in West Des Moines, IA (Hybrid). Work with the brightest… more
- JPMorgan Chase (Tempe, AZ)
- …Operations Management , or related field + Require 7+ years of experience in call center workforce management or operations, with at least ... and 20 offices. As the Vice President, Real Time Management within the Workforce Management ...team of Real Time Analysts responsible for monitoring intraday call - center performance + Manage multiple lines of… more
- Fiserv (Omaha, NE)
- …risks, and change controls. + Coordinate cross-functional workstreams with call center operations, workforce management , business analysis, and IT to ... projects. + 3+ years of experience in call center and customer care operations management + Transformational program experience with workforce … more
- State of Michigan (Dimondale, MI)
- …of experience do you have working with applications such as NICE CXone, Call Center CRM systems, Workforce Management , or similar components? + None + ... working with applications such as such as NICE CXone, Call Center CRM systems, Workforce Management , or similar components? 08 How many years of… more
- Marriott (Bethesda, MD)
- …FinOps principles and cloud/SaaS license optimization strategies. Exposure to managing call center software suites (eg, workforce management , call ... over all software titles used by onsite, remote, and partner company agents within the call center environment. Partner with HAM Managers to ensure that new hire… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleQuality Management Specialist ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service ... + Assists with and/or provides back up support to workforce management staff + Participates in employee...pressure with tact and poise + Knowledge of contact center quality management and training in a… more
- Mass Markets (Wichita, KS)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.… more
- Northwell Health (Melville, NY)
- …understanding of healthcare revenue cycle management , medical billing processes, and call center best practices. You will be instrumental in ensuring ... for all functions within the Revenue Cycle Contact Center , including inbound/outbound call management ,... Partnership: Collaborate closely with the Workforce Management (WFM) team to accurately forecast call … more
- City of New York (New York, NY)
- …Training is recruiting one (1) Administrative Staff Analyst NM to function as Director of Call Center Operations who will: - Direct the daily operation of the ... DSS OPPT Call Center staff and information systems to...and resources. Make recommendations to OPPT and FIA executive management on interpretation and implementation of policies and procedures… more
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