- Mass Markets (AL)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Sedgwick (Orlando, FL)
- …with client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools ... Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Director of Workforce Management **Our teams connect! We collaborate...to include six 7+ years of workforce management (WFM) experience in a contact center … more
- Access Dubuque (Dubuque, IA)
- …with client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools ... Director of Workforce Management **Sedgwick** 1 Positions ID:...to include six 7+ years of workforce management (WFM) experience in a contact center … more
- CVS Health (Frankfort, KY)
- …outlooks. **Required Qualifications:** + 3-5 years of experience with Call Center and Backoffice Workforce Management /Resource Planning + Specialty ... months) and midrange (0-26 weeks) forecasting and staff capacity planning for call center and back-office operations for Specialty Operation. This individual… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleQuality Management Specialist ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service ... + Assists with and/or provides back up support to workforce management staff + Participates in employee...pressure with tact and poise + Knowledge of contact center quality management and training in a… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
- Mass Markets (Las Cruces, NM)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- Actalent (Durham, NC)
- …the operational excellence of the Patient Engagement and Recruitment Call Center . This position involves the management and leadership of processes dedicated ... recruitment metrics and make informed decisions. + Proficiency in utilizing customer relationship management (CRM) software and call center technologies. +… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...work is mission- critical for the good of our workforce and the community who need and depend on… more
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