- PennyMac (Pasadena, CA)
- …by the Line of Business and perform / coordinate training as necessary + Enforce call monitoring policy at manager level to ensure management is ... aspirations of homeownership through the complete mortgage journey. Job Overview The call monitoring analyst will review a defined percentage of calls each month… more
- Atlantis Casino Resort Spa (Reno, NV)
- …Responsible for weekly scheduling and payroll. + Responsible for oversight of the weekly call monitoring program, ensuring each agent is shopped twice weekly and ... **Overview** Come join Team Atlantis! The Senior Call Center Manager is responsible for...talk time, make busy time, LuxSell attempt rate, and call monitoring scores. + Functions as the… more
- Otsuka America Pharmaceutical Inc. (Rockville, MD)
- …supporting the Chief Compliance Officer in executing an effective compliance program. The Manager , Healthcare Law Auditing & Monitoring , executes the annual plan ... promotional and non-promotional activities. **Job Description** + Lead quarterly monitoring of data related, but not limited to emails,...of data related, but not limited to emails, expenses, call notes, speaker programs, and HCP spend to help… more
- Bank OZK (Ozark, AR)
- …service skills, and adherence to policies and procedures through reoccurring side-by-side call monitoring . + Leads monthly touch base meetings with agents ... Job Purpose & Scope The Call Center Manager is responsible for...specific Customer Care Center location and is responsible for monitoring Key Performance Indicators (KPIs), implementing process improvements, and… more
- Mass Markets (Las Cruces, NM)
- …on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call center ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position...to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to identify and… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for ... leading and overseeing all program components Call Center environment and distributing work and managing and supervising all resources serving the requirement. The… more
- Mass Markets (Savannah, GA)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our...PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector… more
- ICF (Orange, CA)
- …technologists to challenge the status quo. **Job Summary** ICF is seeking a skilled ** Call Center Manager ** to join our team. This role involves reviewing draft ... Project Manager and key stakeholders. . Develop and guide call center operational strategies through needs assessments, performance analysis, capacity planning,… more
- Choctaw Nation of Oklahoma (Durant, OK)
- **Job Purpose or Objective(s):** As the Call Center Manager , you will oversee all phone operators to ensure calls are handled in a professional and courteous ... manner while providing quality service to both patients and associates. The Manager will collaborate with all facets of the revenue cycle and help to increase total… more
- Mass Markets (Tampa, FL)
- …and processes to monitor the quality and effectiveness of collections activities, including call monitoring , audits, and compliance reviews. + Identify areas for ... partner in the industry. We are seeking a Collections Manager who will be responsible for overseeing and managing...for overseeing and managing the collections operations within the call center environment. Your role involves leading a team… more