- KMC (Lake Forest, CA)
- …accuracy, and compliance with internal policies and external regulations. + Skilled in call monitoring and quality scoring methodologies; understands soft ... or auto finance sectors. + Skilled in building and executing quality monitoring programs, including call reviews, QA scorecards, compliance checklists,… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... caring, personalized and efficient experiences to patients and colleagues. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Produces and reviews daily/weekly/monthly forecasting… more
- Mallinckrodt Pharmaceuticals (Bridgewater, NJ)
- …services programs including but not limited to: agency support, patient material vendors, and quality call monitoring program + Manage purchase orders and ... + Provide quality oversight and management with vendor quality teams to ensure quality monitoring matches identified program risks and training pull… more
- Fiserv (Marietta, GA)
- …By working closely with various departments, the Quality Analyst will help design call monitoring criteria and quality standards, creating a quality ... Analyst is tasked with developing, supporting, and executing call monitoring audits and providing regular reporting...+ Communicate performance expectations and development plans to improve call quality . + Provide accurate and timely… more
- AECOM (Indianapolis, IN)
- …a Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... responding agencies using 10 codes, incident identification and response call -out, customer service representative, and implementing required traffic control and… more
- Brady Corporation (Duluth, GA)
- …customer needs and expectations to enable support and mitigate challenges + Manage all call , email and quality monitoring systems + Adapt plans and ... analyze department reporting to ensure integrity and drive continuous improvement by monitoring team metrics and direct corrective actions to ensure targets are… more
- Oriental Bank (San Juan, PR)
- …regulations, and among others. + Conduct inbound and outbound call monitoring to determine Contact Center quality standards, recording results and comparing ... collection operations to ensure that they meet customer experience expectations, call quality , collection policies, procedures and regulations. Position works… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Novo Nordisk (Clayton, NC)
- About the Department At Novo Nordisk, we are helping to improve the quality of life for millions of people worldwide. For more than 100 years, we have led the way in ... life-changing careers, and the opportunity to help improve the quality of life for millions of people around the...help us make what matters. The Position Performs environmental monitoring of classified areas & performs clean utility sampling… more
- Mass Markets (Mesilla, NM)
- …the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure ... compliance with client standards, and drive continuous improvement in service quality . To be considered for this role, you must complete a full application on our… more
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