- Penn Medicine (Lititz, PA)
- …improvement purposes. This position will be a key participant in the department's call quality monitoring program. Such participation includes but is ... reference tools + Participate in activities related to a standard and consistent Call Quality Monitoring program + Listen to customer patient calls as part… more
- Houston Methodist (Katy, TX)
- …for improvement within the scheduling team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call ... patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) **SUPPLEMENTAL… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... caring, personalized and efficient experiences to patients and colleagues. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Produces and reviews daily/weekly/monthly forecasting… more
- HonorHealth (Phoenix, AZ)
- …to call center team leaders, managers and trainers. Participate in the design of call monitoring formats and quality standards. Utilize quality ... is responsible for monitoring and reviewing the quality of inbound and outbound call handling...as needed to enhance the overall customer experience. Perform call monitoring and provide trend data to… more
- Insight Global (Richmond, VA)
- Job Description The role is responsible for: (1) quality call monitoring audits of customer experience issue identification assuring company standards are ... is preserved, (2) consulting with supplier management to resolve quality problems, and (3) function as an information source.... Skills and Requirements 1-2 years of experience of call center or call monitoring .… more
- The ODP Corporation (Signal Hill, CA)
- …+ Minimum 5 years experience with Quality and Performance Management methodology ( call and database quality monitoring and coaching) + Language Skills: ... and lead a group of Customer Care Professionals (CCPs) monitoring quality , behavior, and performance to ensure...on continued associate performance, growth, and development. Review CRM, Call Disposition, QA, SR reports to ensure agents are… more
- Cardinal Health (Concord, NH)
- …Supervisor, Individualized Care and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event ... on productivity and quality goals including number of calls completed, call quality , document quality , and time requirements. + Upon the client's… more
- Abbott (Abbott Park, IL)
- …medicines. Our 114,000 colleagues serve people in more than 160 countries. ** Quality Technician, Environmental Monitoring ** **, 2nd Shift** **Working at Abbott** ... heart attacks to blood disorders to infectious diseases and cancers. As the ** Quality Technician, Environmental Monitoring 2nd Shift** , you'll undertake the… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …the Customer Service Division. Essential Functions + Designs, updates and/or maintains the quality monitoring program evaluating the quality of services ... areas + Monitors, evaluates and certifies staff on the quality of call handling and other channel/functions...staff and supervisors to address training needs resulting from quality monitoring and/or through other performance assessment… more
- Cardinal Health (Madison, WI)
- …Supervisor, Individualized Care and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event ... on productivity and quality goals including number of calls completed, call quality , document quality , and time requirements. + Upon the client's… more