- HTC Global Services Inc (Sayre, PA)
- …system, Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording , Avaya Call Pilot, Avaya CS1000 PBX, Avaya Communication ... Sp\u014dk Mobile, Smart Web, eNotify, Avaya IP Office, Xima Reporting & Call Recording , Skype for Business Conferencing. etc. + Acquire and maintain a basic… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... strategic integrations and automation. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... insights from the CRM. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance… more
- Chewy (Richardson, TX)
- …solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake (A3S) ... operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time...**WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a… more
- HCA Healthcare (Atlantis, FL)
- …and record inbound calls from payors, tagging calls with account number using UCCE Call Recording system + Manage Midas Send Payor Non-response and no ... multiple applications, systems and resources example, but not limited to: Call Recording , WebEx Teams, Electronic Health Records, Payor portals, Right Fax, Share… more
- General Dynamics Information Technology (Washington, DC)
- …ensuring its functionality, security, and overall performance. + Oversee and maintain Call Recording systems, ensuring they are properly configured and ... ensuring its functionality, security, and overall performance. + Oversee and maintain Call Recording systems, ensuring they are properly configured and… more
- KMC (Lake Forest, CA)
- …and FDCPA compliance in call reviews. + Familiarity with QA tools and call recording systems such as Cisco, Five9, NICE, LiveVox, or similar telephony ... and funding departments to evaluate compliance and service quality. + Evaluate call recordings to ensure customer verification, FDCPA compliance, appropriate use of… more
- UCLA Health (Los Angeles, CA)
- … managero Cisco IPCC Expresso H323/SIP* Experience working with integrations like Mindful ( call back) & Calabrio ( call recording ). * Experience working ... and troubleshooting contact center backbone infrastructure. * Experience with designing call trees and telephony scripts. * Hands-on experience working with Cisco… more
- Verint Systems, Inc. (Tallahassee, FL)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
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