- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... strategic integrations and automation. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and… more
- Guthrie (Sayre, PA)
- …to Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording , Avaya Call Pilot, Avaya CS1000 PBX, Avaya Communication Manager ... including but not limited to Avaya IP Office, Xima Reporting & Call Recording , Skype/Teams for Business Conferencing. etc. 5. Work directly with Network team… more
- WSP USA (Costa Mesa, CA)
- …keen eye for detail in reviewing data. + Proficiency with QA software tools, call recording platforms, and reporting systems. + Ability to manage multiple ... be able to lift, carry, walk, and stand. + Vision for reading, recording , and interpreting information. + Frequent speech communication, hearing and listening to… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Verint Systems, Inc. (Augusta, ME)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- Regions Bank (Charlotte, NC)
- …for embedding softphones into internal applications or CRMs. + Hands-on experience with Call Recording encryption, retention policies, and secure storage in S3. ... Hours of Operation configuration. + Strong understanding of Contact Lens, call analytics, sentiment analysis, and real-time monitoring capabilities. + Understanding… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …+ Understanding of Customer Relationship Management System (Salesforce or similar) and Call Recording tools. + Strong Cisco routing and switching knowledge ... point for existing production voice network, including after normal business hours on- call as needed + Ensure voice network availability and performance. + Assist… more
- MUFG (Tempe, AZ)
- …: Both knowledge and experience with IPC Turret, Cisco WebEx Contact Center, NICE, Calabrio Call Recording and ServiceNow are a plus **What You Are Good At:** + ... Vulnerability Management, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- UIC Government Services and the Bowhead Family of Companies (San Diego, CA)
- …microservice clusters. + Configure SIP trunks, SBCs, dial plans, IVRs, queues, call recording , voicemail services, and conferencing features. + Provision and ... SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink. + Implement call flows, auto-attendants, queueing, callback, and ACD routing logic. **E911 /… more
- UPMC (Pittsburgh, PA)
- …auditing, or sales and customer service). + Ability to learn voice analytics platform, call recording platform, and auditing technology. + Ability to learn data ... does this by programing assessments via our voice analytics platform, conducting call evaluations, reporting on call trends and customer surveys. Additionally,… more
Recent Jobs
-
Sr Manager Clinical Compliance Reg Accreditation
- HCA Healthcare (Nashville, TN)
-
Project Manager
- TEKsystems (Charlotte, NC)
-
Combat Coder - Journeyman Full Stack Developer
- Leidos (Marysville, CA)
-
Laboratory Client Support Associate
- Catholic Health (Buffalo, NY)
Related Job Searches:
Call,
Call Recording Engineer,
Call Recording Technician,
Nice Call Recording,
Recording,
Software Engineer Call Recording