- Bank of America (Jersey City, NJ)
- Software Engineer - Call Recording and Speech Analytics Jersey City, New Jersey **To proceed with your application, you must be at least 18 years of age.** ... practices in the industry. The Engineer is responsible for implementation of call recording and speech analytics solutions for the Bank. This role is also… more
- Insight Global (Cascade, MI)
- …access functions Experience using QA software and contact center technologies (eg, call recording , speech analytics, CRM, ticketing systems) Proven ability to ... Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure a high...a critical part in launching and scaling a new call center by establishing and executing quality monitoring processes,… more
- UCHealth (Aurora, CO)
- …related moves, adds, and changes. + Support all related voice systems including WiFi phones, call recording , and call reporting. + Collaborate with IT teams ... (UCCX) + Cisco Unified Border Element (CUBE), Unity Connection, Singlewire Informacast Fusion, Call Recording , Call Detail Reporting, Cisco Unified Computing… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... insights from the CRM. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance… more
- Trinity Health (Syracuse, NY)
- …+ Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + ... Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) **Nice to Have:** + Cisco Expressway + Cisco UCS (Computing… more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time...**WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a… more
- Chewy (Richardson, TX)
- …solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake (A3S) ... operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake… more
- UCLA Health (Los Angeles, CA)
- … managero Cisco IPCC Expresso H323/SIP* Experience working with integrations like Mindful ( call back) & Calabrio ( call recording ). * Experience working ... and troubleshooting contact center backbone infrastructure. * Experience with designing call trees and telephony scripts. * Hands-on experience working with Cisco… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more