- Motion Recruitment Partners (West Des Moines, IA)
- …Skills & Experience** + Workforce management utilizing Verint + Desktop analytics + Call recording + Forecasting & scheduling + Above average Excel (array ... Workforce Management Analyst/ Call Center WEST DES MOINES, Iowa **Hybrid** Contract...Financial Services Company is looking for a Workforce Management Analyst/ Call Center in West Des Moines, IA (Hybrid). Work… more
- Guthrie (Sayre, PA)
- …to Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording , Avaya Call Pilot, Avaya CS1000 PBX, Avaya Communication Manager ... including but not limited to Avaya IP Office, Xima Reporting & Call Recording , Skype/Teams for Business Conferencing. etc. 5. Work directly with Network team… more
- MUFG (New York, NY)
- …and application software, Microsoft Teams Calling, NICE NTR and Cisco Calabrio call recording platforms and IR Prognosis performance management + ... to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : + Must be responsible,… more
- TEKsystems (Charlotte, NC)
- …roadmap for defined * Expertise with large scale implementations of NICE Call Recording , Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, ... * Experience with WFOS applications is required including: Interaction Analytics, Call Recording , Workforce Management, Adaptive WFO, and Robotics automation… more
- UGI Corporation (King Of Prussia, PA)
- …of CRM systems: Dynamics 365 + Understanding of contact center technologies: IVR, call recording solutions + Proven ability to identify patterns, trends, and ... metrics reporting including service level, average handle time, first call resolution, customer satisfaction, abandonment rate, occupancy, utilization, and agent… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Verint Systems, Inc. (Annapolis, MD)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- Hackensack Meridian Health (Edison, NJ)
- … call center telephony systems, including IVR, CRM, WFM, speech analytics, call recording , etc. or equivalent experience leveraging tools and technology to ... improve efficiency, engagement and customer experience. + Excellent organization, communication and interpersonal skills are required to interact effectively with all levels of staff, as well as external vendors and/or customers. + Ability to manage and… more
- HCA Healthcare (Nashville, TN)
- …of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/ call recording , reporting/analytics, speech analytics, video, and WFM ... management, performance, and stability. Develops and modifies complex UCCE call flows/scripts Assists in performing research on contact center applications,… more
- MUFG (New York, NY)
- …+ **Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : + Must be ... Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
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