- Metropolitan Council (St. Paul, MN)
- …module. + Experience investigating and responding to ADA complaints. + Experience with call recording software. What knowledge, skills and abilities you should ... Trapeze software, Metro Mobility Customer Service Complaint modules, and Power Play Web call recording system. What you can expect from us: + We offer the… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... strategic integrations and automation. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... insights from the CRM. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance… more
- Trinity Health (Syracuse, NY)
- …+ Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + ... Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) + Cisco Expressway + Cisco UCS (Computing Infrastructure for … more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- BlueCross BlueShield of North Carolina (NC)
- …technologies (Contact Center as a Service (CCaaS), CRM Integration, Genesys, AWS, Call Recording , Storage, Reporting, Private/public carrier services + Proven ... Center Call Routing methods and strategies + Screen Capture and Call Recording + Work force Management tools and Contact Center staffing models + Desktop… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time...**WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a… more
- UCLA Health (Los Angeles, CA)
- … managero Cisco IPCC Expresso H323/SIP* Experience working with integrations like Mindful ( call back) & Calabrio ( call recording ). * Experience working ... and troubleshooting contact center backbone infrastructure. * Experience with designing call trees and telephony scripts. * Hands-on experience working with Cisco… more
- Infinitive Inc (Reston, VA)
- …+ Monitor and optimize QoS, call routing, dial plans, and call recording solutions for improved performance. + Collaborate with cross-functional teams ... applications. + Manage and support Cisco Voice & Video infrastructure, including Call Manager clusters, SIP trunks, voice gateways, and telephony endpoints. +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
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