- Bank of America (Addison, TX)
- Software Engineer - Call Recording and Speech Analytics Jersey City, New Jersey;Chandler, Arizona; Addison, Texas; Charlotte, North Carolina; Kennesaw, Georgia ... practices in the industry. The Engineer is responsible for implementation of call recording and speech analytics solutions for the Bank. This role is also… more
- Suburban Propane (Syracuse, NY)
- …+ Provides ongoing support for Contact Center software applications: workforce management, on- call system, PBX/ACD, call recording and related processes ... **Overview** We're looking for a ** Call Center Systems Analyst** to join our Contact... management processes: hosted IVRs, service location telephone & recording systems and automated prompts and announcements resident in… more
- Vail Resorts (CA)
- …aligned to identity and zero trust. + International CC compliance: design call recording /redaction, storage, encryption, data residency controls, retention, DLP, ... UK DPA, LGPD, and local telecom rules; document country-specific constraints (eg, call recording consent models, toll-free usage, CLI rules). + Observability:… more
- Metropolitan Council (St. Paul, MN)
- …and enhancements, including voice recordings), ASD agent changes as needed, ASC call recording adds, moves, and changes, and talk-a-phone configurations. ... systems with other business communication tools (eg, Microsoft Teams, CRM software, call recording systems). + Optimize call routing, IVR, and other system… more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- Guthrie (Sayre, PA)
- …to Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording , Avaya Call Pilot, Avaya CS1000 PBX, Avaya Communication Manager ... including but not limited to Avaya IP Office, Xima Reporting & Call Recording , Skype/Teams for Business Conferencing. etc. 5. Work directly with Network team… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... intraday reporting and support for contact center operations. This position monitors call volume trends, agent performance, and schedule adherence to ensure optimal… more
- Motion Recruitment Partners (North Chicago, IL)
- …CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording , Workforce Management and Quality Assurance for multi-channel ... or Infrastructure. **Required Skills & Experience** + 7+ years' experience in Contact/ Call Center Software. + Experience of Contact Center systems such as Contact… more
- Humana (Providence, RI)
- …Experience + Demonstrated Enterprise Predictive Dialer experience + Demonstrated Enterprise Call Recording experience + Demonstrated Enterprise ACD experience ... 1 or more years implementing and supporting "Genesys Cloud" voice services - Call Routing and ACD or Predictive Dialer + Experience implementing and supporting… more
- Hartford HealthCare (Farmington, CT)
- …analysis related to the interactions and transactions handled in the AC through call recording and dashboard analytics. This position will oversee the Learning ... an effective methodology, defining evaluation criteria, administrating the quality recording system, overseeing calibration exercises, maintaining a Quality Definitions… more
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