- Wells Fargo (San Antonio, TX)
- … Routing and Configurations + Troubleshooting, Managing and optimization of call routing logic + Scripting Proficiency in VCC/Studio and administration ... etc) + 3+ years' experience with strong foundational telephony background in IVR/ Call Routing and Softphone **Desired Qualifications:** + Experience in Five9… more
- CACI International (Chantilly, VA)
- …configurations and changes per DoD requirements + Support dial plan management and call routing configurations + Coordinate with vendors and service providers ... user management, and device configuration + Understanding of dial plans, call routing , and voice gateway configurations + Familiarity with Cisco Unity Connection… more
- ManpowerGroup (Philadelphia, PA)
- …voicemail-to-email integration + Develop and troubleshoot IVR scripts, agent queues, and call routing logic **Infrastructure Design & Optimization** + Plan, ... **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead...Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, and Call Manager Express (CME) + Add/update users, phones, extensions,… more
- Brookfield Properties (Charleston, SC)
- …or IT support tickets. + Support the design and optimization of IVR configurations, call routing logic, and workflows to improve customer and agent experience. + ... career with a purpose-driven team. Job Description Primary Responsibilities: The Call Center Operations Analyst is responsible for supporting the performance,… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …with emergency communications systems, infrastructure, and applications + Knowledge of E911 call routing , selective routing , trunking, and location-based ... systems, including P25 conventional and trunked networks + Knowledge of NG9-1-1 ESInet call routing + Understanding of SMS, RTT, TCC routing , and SMS… more
- Hartford HealthCare (Bridgeport, CT)
- …provide quality customer service to the organization's telecommunication system users by routing call , assisting with announcement and drills and providing ... *Job Summary* Reporting to the Manager of Customer Service Call Center, the Customer Service Call Center...Maintain and use knowledge of all code and emergency call procedures. Contact and communicate with emergency staff in… more
- TEKsystems (Scott Air Force Base, IL)
- …requests and ensure accuracy. Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. Perform fault analysis ... partitions, route lists and device profiles. Configure Cisco or Juniper routing and switching devices. Support distributed firewall infrastructure. Provide input in… more
- Leidos (Scott Air Force Base, IL)
- …requests and ensure accuracy. + Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. + Perform fault analysis ... partitions, route lists and device profiles. + Configure Cisco or Juniper routing and switching devices. + Support distributed firewall infrastructure. + Provide… more
- MetLife (Cary, NC)
- …& Support: * Design, implement, and maintain Genesys Cloud CX solutions including call routing , call recording, Architect, Integrations, Analytics, IVR/IVA ... etc. * Configure and optimize Genesys Architect workflows, queues, and routing strategies. * Troubleshoot and resolve incidents, ensuring minimal disruption to… more
- JPMorgan Chase (Tempe, AZ)
- …Excel, PowerPoint, and Word) **Preferred qualifications, capabilities, and skills** + Require call routing expertise with Genesys and preferably AWS call ... develop a team of Real Time Analysts responsible for monitoring intraday call -center performance + Manage multiple lines of business simultaneously, ensuring service… more
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