- Insight Global (Cincinnati, OH)
- …products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social ... An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a...seated the majority of the day taking calls - Call center experience null We are a company committed… more
- Fun Town RV (Fort Worth, TX)
- …on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks. Call Routing & Support + Hot transfer calls to the appropriate party or ... department efficiently. + Check phone lines each morning and report issues to the supervisor promptly. Lead Monitoring + Monitor the New Leads Report for Parts and Service to ensure timely response. + Use Interact to confirm lead parsing and assist with lead… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …field activation across OAP (API-based integration layer) , Point of Sale (POS), and call routing . **Required qualifications to be successful in this role:** * ... * Systems & Call Center Readiness o Oversee impacts to IVR routing , call volume shifts, and agent handling models for migrated customer bases. o Identify… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- Generac Power Systems (Waukesha, WI)
- …telephony services and networks, assisting in resolving problems, and leading the evaluation of call center and call routing data/analytics in order to ... responsible for advanced planning, administration, and implementation of telecommunications and call center services. This position is expected to handle more… more
- WellSense (Boston, MA)
- …role. + Provides coverage for escalated member calls including crisis and threat-of-harm call routing and management. + Provide crisis intervention support using ... the intake and triage of incoming calls, ensuring timely and appropriate call assignment, monitoring, call resolution, and reporting. The Supervisor also… more
- Custom Computer Specialists (Raleigh, NC)
- …practices. + Interface with telecom carriers to provision DIDs, port numbers, and troubleshoot call flow and routing issues. + Perform root cause analysis and ... with a primary focus on Microsoft Teams calling, Direct Routing , and Teams-certified devices. The ideal candidate will have...seamless transition with minimal downtime. + Build and manage call flows, auto attendants, call queues, number… more
- Teleperformance USA (Warren, MI)
- …**Communicate staff and department performance metrics to management** + **Responsible for call routing during planned and unplanned Sy** **stem Maintenances and ... AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call center activity** +… more
- CAI (Richmond, VA)
- …compliance with data entry protocols and privacy requirements + Support workforce planning, call routing efficiency, and shift scheduling + Lead by example in ... a high school diploma, 8 years' experience in a call center, and are looking for your next career...your next career move, apply now. **Job Description** The ** Call Center Specialist Team Leader** is tasked with overseeing… more
- Intermountain Health (Lafayette, CO)
- …and providers as needed and per established procedures. (Varies per site) + Perform other call center answering and call routing functions as necessary. + ... Emergency Response Dispatcher, where every second counts and every call matters. You'll be the critical link between emergency...to work weekends and holidays. There is also on call .** **Essential Functions** + Supports a centralized 24-hour … more
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