- The Cigna Group (Richmond, VA)
- …healthcare through technology and data. As a Sr. Manager, Product Management for Call Routing and IVR, you'll drive innovation in customer engagement platforms, ... a difference. **Responsibilities** + Champion human-centered design by creating IVR and call routing experiences that are simple, accessible and personalized. +… more
- Leidos (VA)
- …Gateway, as well as Salesforce CTI (Computer Telephony Integration) to optimize call routing , real-time data exchange, and AI-driven customer interactions. The ... systems and Automatic Call Distribution (ACD) systems to improve call routing and customer interactions. + Collaborate with vendors and internal teams to… more
- CACI International (Oklahoma City, OK)
- …configurations and changes per DoD requirements + Support dial plan management and call routing configurations + Coordinate with vendors and service providers ... user management, and device configuration + Understanding of dial plans, call routing , and voice gateway configurations + Familiarity with Cisco Unity Connection… more
- ManpowerGroup (Philadelphia, PA)
- …voicemail-to-email integration + Develop and troubleshoot IVR scripts, agent queues, and call routing logic **Infrastructure Design & Optimization** + Plan, ... **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead...Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, and Call Manager Express (CME) + Add/update users, phones, extensions,… more
- Arnot Health (Elmira, NY)
- …exceptional patient experience by handling incoming and outgoing calls, providing efficient call routing , and supporting administrative tasks that maintain a ... We are currently seeking a motivated and customer-focused Outpatient Call Center Assistant to support our Ivy II Internal...+ 6 Paid Holidays Key Responsibilities: Client Service & Call Management + Answer, manage, and direct high volumes… more
- Comcast (Philadelphia, PA)
- …Analyst, Real Time Operations, you will play a strategic role in optimizing call routing and segmentation to enhance customer experience and operational ... issue resolution. In this role, you'll leverage your expertise in call routing and segmentation to develop strategies, manage adherence, and support onboarding… more
- Hartford HealthCare (Bridgeport, CT)
- …provide quality customer service to the organization's telecommunication system users by routing call , assisting with announcement and drills and providing ... *Job Summary* Reporting to the Manager of Customer Service Call Center, the Customer Service Call Center...Maintain and use knowledge of all code and emergency call procedures. Contact and communicate with emergency staff in… more
- Basin Electric Power Cooperative (Bismarck, ND)
- …equipment. + Assist in the implementation of equipment, software, security devices such as Call Manager, Call Routing , Phones, Cellphones, VPN's, Voice and ... senior team members. + Assist with advanced Data Center routing and switching including but not limited to Policy...and switching including but not limited to Policy Based Routing , Application based routing and stretched networks.… more
- Leidos (Tampa, FL)
- …requests and ensure accuracy. + Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. + Perform fault analysis ... partitions, route lists and device profiles. + Configure Cisco or Juniper routing and switching devices. + Support distributed firewall infrastructure. + Provide… more
- Leidos (Pearl Harbor, HI)
- …requests and ensure accuracy. * Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. * Perform fault analysis ... lists and device profiles. * Analyze and configure Cisco or Juniper routing and switching devices. * Support distributed firewall infrastructure. * Develop technical… more
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