- CVS Health (Austin, TX)
- …with heart, each and every day. **Position Summary** CVS Health is recruiting for a Call Routing Network Engineer to be part of a team of exceptionally talented ... engineers accountable for CVS's dynamic contact center call routing environment consisting of Avaya, Cisco, Five9 technologies, along with network carriers, AT&T… more
- Lee County Board of County Commissioners (Fort Myers, FL)
- …+ Knowledge of how 911 systems operate is crucial. Dispatchers should understand call routing , protocols, and the importance of timely responses. EMS, Police, ... 9-1-1 Call Taker / Dispatcher (Emergency Communications Specialist, Trainee) Print (https://www.governmentjobs.com/careers/leecounty/jobs/newprint/4924348) Apply … more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …communications infrastructure, systems, and technologies. + Knowledge of E911 systems, including call routing , selective routing , and location-based ... systems, including P25 conventional and trunked networks. + Knowledge of NG9-1-1 ESInet call routing . + Experience with SMS, RTT, TCC routing , and SMS… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …+ Experience with Land-Mobile-Radio (LMR) systems, P25, trunked networks + Knowledge of call routing , selective routing , trunking, and location-based ... 9-1-1 Call Handling Systems + Familiarity with NG911 ESInet and location-based call routing + Experience with SMS, RTT, TCC routing , and SMS aggregation… more
- Grand Canyon Education (Phoenix, AZ)
- …and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing , and customer service to establish meeting ... Student Worker - Student Contact Center - Call Center Specialist Click Here to Apply Online...Position Summary/Purpose: Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of… more
- SMX (Harrisburg, PA)
- …environment. + Experience with SIP trunking, SBCs (eg, Avaya or Oracle), and call routing . + Familiarity with LAN/WAN network design, firewalls, and VLANs ... and Lex for advanced functionality. + Support user provisioning, number management, and call routing configurations in both Amazon Connect and ACO platforms. +… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time New York Mills,...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- North Carolina Agriculture & Technical State Unive (Greensboro, NC)
- …systems including the ability to configure these systems, troubleshoot and resolve call routing issues, and develop contact center scripts. + remote ... and telecommunications protocols, including the ability to configure and troubleshoot routing protocols and secure devices at network protocol levels. + network… more
- Duquesne Light Company (Pittsburgh, PA)
- …call transfers. + Partner with IT and Customer Contact teams to define IVR call flows, call routing strategies, and integration points with backend ... analyzing IVR performance metrics such as containment rate, drop-offs, or call routing accuracy. + Must be proficient in Microsoft Office applications +… more
- Pearl Interactive Network (Raleigh, NC)
- …IVR, chatbots, ACD, CRM platforms, and omnichannel communication tools. + Analyze call routing strategies and implement improvements to enhance efficiency. + ... role. + Proven expertise in contact center performance measures, quality assurance, call routing , and omnichannel operations. + Hands-on experience with contact… more
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