- CACI International (Chantilly, VA)
- …configurations and changes per DoD requirements + Support dial plan management and call routing configurations + Coordinate with vendors and service providers ... user management, and device configuration + Understanding of dial plans, call routing , and voice gateway configurations + Familiarity with Cisco Unity Connection… more
- Vontier (Akron, OH)
- …in improved employee performance and customer satisfaction. + Introducing automation in call routing to optimize resource allocation and reduce wait times. ... of managers and works under general direction of the Vice President of Call Centers, exercising discretion and independent judgment with respect to matters of… more
- Insight Global (Cincinnati, OH)
- …products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social ... An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team. These employees...Extremely reliable and clear communication skills - Ability to learn quickly/ teachable - Call center experience - Banking… more
- Humana (Providence, RI)
- …+ 1 or more years implementing and supporting "Genesys Cloud" voice services - Call Routing and ACD or Predictive Dialer + Experience implementing and supporting ... in leading technical efforts in support of resolving complex voice quality and call routing issues in an enterprise SIP environment + Must be passionate about… more
- Public Storage (Plano, TX)
- …organization's contact center systems. This role ensures systems such as call routing , workforce management, customer relationship management, quality ... and Administration: + Manage and configure contact center systems including call routing tools, workforce management platforms, customer relationship systems,… more
- Metropolitan Council (St. Paul, MN)
- …tools (eg, Microsoft Teams, CRM software, call recording systems). + Optimize call routing , IVR, and other system features for efficiency and cost savings. ... software upgrades as needed. Typical daily tasks : Manage: User accounts, call flows, auto attendants, and voicemail configurations. Configure:Desk phones, call … more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- Generac Power Systems (Pewaukee, WI)
- …telephony services and networks, assisting in resolving problems, and leading the evaluation of call center and call routing data/analytics in order to ... for advanced planning, administration, and implementation of telecommunications and call center services. This position is expected to handle enhancements… more
- Insight Global (Houston, TX)
- …designing digital maps with geographic data and various other data sets for 9-1-1 call routing . Responsible for data creation, accuracy and maintenance of GIS ... and MSAG data used in the routing of 9-1-1 Investigate reported location and routing discrepancies. Fulfill requests from staff and outside entities for… more
- Prime Healthcare (Aurora, IL)
- …+ Hands-on experience working with enterprise-level contact center solutions including PBX/ACD call routing and workflow management. + Hands-on experience in ... administration of MUX devices + General administration of PBX functions (eg: ARS, Call Routing , FAC, COS, COS etc. + Strong telecom security knowledge to prevent… more
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