- USAA (Phoenix, AZ)
- …dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs ... with our members across multiple contact channels (ie inbound phone calls, email, chat , social media, etc.) to provide adequate coverage and advice to help ensure… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... overall project. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Panasonic North America (Newark, NJ)
- …optimization of our digital omni-chanel engagement experience, including AI-powered chatbots and live agent chat across the web, plus emerging social media and ... team management for transformational projects across our digital self-support and live agent experience, working closely with our internal team members and vendor… more
- Amazon (Dallas, TX)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service… more
- Revelyst (San Diego, CA)
- …shooting skills and learned knowledge of Foresight Sports Product lines. **Customer Support Agent :** + Initial Responders: + Phones, Chat , Email & Online Tickets ... vertically integrated solutions for every segment of the market.** **Customer Support Agent :** To be the initial point of contact, qualify the customers report,… more
- Conduent (San Antonio, TX)
- …department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What you get:** ... volume is required. + Assists with supervisor call backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with… more
- Meta (Austin, TX)
- …Manage workforce optimization implementation for key business shifts and transformations (eg, Chat and Agent Profile Up-leveling) 8. Develop forecasting and ... staffing methodology for emerging inbound and outbound contact channels 9. Manage lifecycle of complex cross-functional programs with considerable impact across multiple organizations **Minimum Qualifications:** Minimum Qualifications: 10. BA/BS in… more
- Philips (Murrysville, PA)
- …customer inquiries, complaints and order requests via telephone calls, Live Agent Chat , Esker and email/fax correspondence; facilitate problem resolution; ... provide information on our products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results. + Respond to customer requests and questions regarding service, products and account information.… more
- City of New York (New York, NY)
- …health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer service by ... certificates in person, online or via mail. The Call Agent will also guide customers on how to check...will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as… more
- Adecco US, Inc. (Phoenix, AZ)
- …assisting one of its clients in their search for a **Contact Center Agent in Phoenix, AZ!** Pay rate: $18/hr Shift availability: Must have open availability ... this role, click on Apply Now and upload your resume.** The Contact Center Agent is responsible for answering inbound and outbound calls, processing email, chat … more
