- OMNICOMMANDER (Santa Rosa Beach, FL)
- Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) ... and general client concerns + Evaluate customer interactions and issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
- EchoStar (Englewood, CO)
- …customer needs, and business value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, ... and ongoing management of generative AI agents for both chat and IVR channels. This includes expertise in intent...precise rules, policies, and guidelines that govern the AI agent 's responses and actions across voice and text channels… more
- EAB (Washington, DC)
- …for EAB's Digital Agency (Edu Optimization), Digital Brand Awareness Marketing, and Chat Agent solutions. Following an onboarding period, the Senior Director ... development for EAB's Digital Agency, Digital Brand Awareness Marketing, and Chat Agent products. Oversee team progress toward annual revenue goals. + Personal… more
- ServiceNow, Inc. (Palm Beach, FL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... in ServiceNow. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... overall project. * Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... design experience + Experience with Self Hosted implementations and/or Domain Separation is a plus + Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment + Proven team builder with the ability… more
- Microsoft Corporation (Redmond, WA)
- …pushing further into the age of AI: integrating with GitHub Copilot, improving agent chat context with real-time diagnostic and linting insights, developing ... and related tools. + Collaborate with AI teams to enhance Copilot chat and agent experiences with rich language and debugging context. + Contribute to the… more
- Amazon (Atlanta, GA)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more
- Amazon (New York, NY)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more