- OMNICOMMANDER (Santa Rosa Beach, FL)
- Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) ... and general client concerns + Evaluate customer interactions and issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
- OMNICOMMANDER (Brentwood, TN)
- Live Chat Support Agent Brentwood, TN (In-Office position, NOT Remote) OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology ... general client concerns + Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
- TEKsystems (Warren, MI)
- …EST Key Responsibilities + Engage with potential car buyers via live chat to assist with vehicle inquiries, dealership information, and service appointment ... when appropriate. + Make recommendations to improve customer satisfaction and chat efficiency. Required Skills & Qualifications + Bachelor's degree required. +… more
- EchoStar (Englewood, CO)
- …customer needs, and business value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, ... and ongoing management of generative AI agents for both chat and IVR channels. This includes expertise in intent...precise rules, policies, and guidelines that govern the AI agent 's responses and actions across voice and text channels… more
- Colgate-Palmolive (Overland Park, KS)
- …to Hill's customers and/or consumers. The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of ... Together, let's build a brighter, healthier future for all. The **Flexi Customer Service Agent ** is responsible for delivering an exceptional customer experience… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... overall project. * Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Carter's/OshKosh (Atlanta, GA)
- … is the first point of contact for Carter's customers via Phone, Email, and/or chat . In this role, the agent will assist in identifying and resolving customers' ... customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs + Demonstrate strong...and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: + Use… more
- Amazon (Mountain View, CA)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service… more
- Citigroup (Meridian, ID)
- …chatbot (CitiBot & COVA) / conversational AI domain and in support of live agent chat . Requires in-depth understanding of how areas collectively integrate across ... services, working with data to continually optimize the chatbot & live agent chat environments + Develop relationships within the organization to turn pain… more