- Support Services Group (Waco, TX)
- Call Center Chat Fraud Agent Position We're seeking a personable, customer-service-oriented individual to join our team as a Call Center Representative. As the ... and able to find solutions in a timely, efficient manner. Call Center Chat Fraud Agent Responsibilities + Handle inbound and outbound chats promptly + Respond to… more
- ServiceNow, Inc. (Palm Beach, FL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... overall project. * Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Carter's/OshKosh (Atlanta, GA)
- … is the first point of contact for Carter's customers via Phone, Email, and/or chat . In this role, the agent will assist in identifying and resolving customers' ... customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs + Demonstrate strong...and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: + Use… more
- 7-Eleven (Irving, TX)
- …OKRs. + Lead daily driver operations calls, orchestrating and refocusing dispatcher and chat agent priorties when necessary. + Frequently connect with internal ... will manage and coach a team of dispatchers and chat agents, either during the front end or back...and responsibilities: + Manage and coach a team of Chat Agents and Driver Dispatchers to achieve volume goals… more
- Panasonic North America (Newark, NJ)
- …optimization of our digital omni-chanel engagement experience, including AI-powered chatbots and live agent chat across the web, plus emerging social media and ... team management for transformational projects across our digital self-support and live agent experience, working closely with our internal team members and vendor… more
- Amazon (Chicago, IL)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service… more
- CAI (Trenton, NJ)
- …digital interfaces + Experience with Digital Front Doors (Voice, Web, Mobile, Chat ) + Agent /User Desktop (Amazon Connect, Salesforce) + Operational Management ... and Administrator Console/Desktop + Ability in ensuring all design elements, templates, and finished solutions work within a variety of browser types and screen settings + Experience in developing new user-facing features to enhance the user experience +… more
- Realtor (Austin, TX)
- …Studio visual flows, Retool UI builder, Vertex Agent Builder canvas, or Replit Agent chat -to-app, and hand off runbooks to business owners. + Teach and ... workflows with Glean Agents, Ema, Retool Agents, Vertex AI Agent Builder, or Zapier AI actions, then harden the...Comfortable with Automate tooling like Glean Agents, Vertex AI Agent Builder, Retool Agents, or Zapier AI and can… more
- Conduent (San Antonio, TX)
- …department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What you get:** ... volume is required. + Assists with supervisor call backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with… more
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