- 7-Eleven (Irving, TX)
- Chat Agent - Driver Support Apply Now ... drivers to restaurants, retailers, and grocers. The Opportunity A Customer Experience Agent is responsible for the coordination of the driver pool, order completion,… more
- OMNICOMMANDER (Santa Rosa Beach, FL)
- Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) ... and general client concerns + Evaluate customer interactions and issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
- EchoStar (Englewood, CO)
- …customer needs, and business value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, ... and ongoing management of generative AI agents for both chat and IVR channels. This includes expertise in intent...precise rules, policies, and guidelines that govern the AI agent 's responses and actions across voice and text channels… more
- Colgate-Palmolive (Overland Park, KS)
- …to Hill's customers and/or consumers. The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of ... Together, let's build a brighter, healthier future for all. The **Flexi Customer Service Agent ** is responsible for delivering an exceptional customer experience… more
- Carter's/OshKosh (Waipahu, HI)
- … is the first point of contact for Carter's customers via Phone, Email, and/or chat . In this role, the agent will assist in identifying and resolving customers' ... customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs + Demonstrate strong...and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: + Use… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... overall project. * Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- EAB (Washington, DC)
- …EAB's leading digital solutions: Digital Agency services, Digital Brand Awareness Marketing, and Chat Agent . You will represent a portfolio that spans AI-powered ... brand visibility in AI search, and performance-driven media strategies. + Chat Agent : Demonstrating how AI-powered chat delivers 24/7 prospect support,… more
- Alight (IN)
- …queries (MS SQL or Postgres) Good to have : + Customer Care Knowledge (IVR, Web Chat , Agent Desktop, KM, Case Management). + Knowledge of Github, Load Runner , ... AWS Cloud + Bachelor's or Master's degree in Computer Science, IT or related field **_Alight requires all virtual interviews to be conducted on video._** **Benefits** We offer programs and plans for a healthy mind, body, wallet and life because it's important… more
- Amazon (Dallas, TX)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more
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