• Principal Contact Center Engineer

    UCLA Health (Los Angeles, CA)
    …line. * Knowledge and demonstrated operating experience in the following areas of specialization: o Cisco ICM /IPCC Enterprise, Cisco CVP and Cisco IPIVRo ... Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other… more
    UCLA Health (04/04/25)
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  • Voice Network Engineer - Senior

    Columbus Regional Hospital (Columbus, IN)
    …+ Cisco Certified Network Professional (CCNP) Voice certification preferred. + Cisco Intelligent contract Management ( ICM ) preferred. + Cisco Computer ... Telephony Integration (CTI) certification for ICM and IPCC preferred. + Cisco Certified Network Associate (CCNA) Network certification preferred. more
    Columbus Regional Hospital (02/19/25)
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  • Technical Architect (VoIP Infrastructure)

    Walgreens (Deerfield, IL)
    …platforms (CUCM, CUC, CER, v12.5+) is highly preferred + Hands-On experience with Cisco Contact Center platforms (UCCe) including ICM and CVP (v12.5+), VXML ... call routing and integrations highly preferred + Proficiency in Cisco Voice Gateways (VG224, VG310, VG320, etc.), Cisco... Cisco Voice Gateways (VG224, VG310, VG320, etc.), Cisco Voice Routers (2921, 4331, 8300's), and other components… more
    Walgreens (04/30/25)
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  • Unified Communications Engineer III

    LA Care Health Plan (Los Angeles, CA)
    …and integration aspects of Call Center, Converge IVR/CVP, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE / PCCE with an emphasis on CVP Scripting. ... Assist in implementing ICM , CTI/CTIOS and Call Center Reporting. Help secure operation, as well as participate in disaster recovery preparation to ensure… more
    LA Care Health Plan (04/29/25)
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  • Contact Center Engineer

    Camping World (AR)
    …**What You'll Do:** + Develop and maintain call flows and voice applications in ICM Script editor and CVP Call Studio + Upkeep user configuration in Configuration ... experience in call center and telephony systems management: + Cisco Unified Contact Center Enterprise + Cisco ...+ Cisco Unified Contact Center Enterprise + Cisco Unified Communications Manager + Cisco Unified… more
    Camping World (03/19/25)
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