- Stanford Health Care (Newark, CA)
- …Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding of CCaaS ... ( Contact Center as a Service) solutions, Contact Center, and Telephony technologies, as well as business analysis methodologies. This role will be pivotal in… more
- Leidos (Indianapolis, IN)
- …Leidos Civil team is seeking a forward-thinking, customer-focused, and data-driven ** Contact Center Program Manager** to lead resource and technical operations for ... an established federal agency omni-channel contact center program. In this role, you will oversee...with a multi-disciplinary leadership team to continuously evolve the contact center with new technologies and enhanced processes. The… more
- GE Appliances, a Haier company (Louisville, KY)
- …execute an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts, Builder Support, Direct-to-Consumer ... frameworks. Relocation Assistance Available. **Position** Director, Digital Innovations - Contact Center AI Strategy & Operations **Location** USA, Louisville, KY… more
- Fiserv (Omaha, NE)
- …impact on a global scale, come make a difference at Fiserv. **Job Title** Cloud Contact Center DevOps **About Your Role:** You will be a key contributor in building ... and supporting the core Contact Center applications, leveraging modern technologies and automation to...teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms. + Lead… more
- Fiserv (Berkeley Heights, NJ)
- …on a global scale, come make a difference at Fiserv. **Job Title** Cloud Contact Center Developer **About your role:** You will be a key contributor in building ... and supporting core Contact Center applications, leveraging modern technologies and automation to...teams to implement and support new capabilities within the Contact Service Technology stack. + Integrate leading-edge AI solutions… more
- Leidos (Indianapolis, IN)
- …way we do business. The Leidos Civil team is seeking an accomplished ** Contact Center Content Specialist** to join our federal-agency omni-channel contact center ... program. In this role, you will be the primary point of contact and subject matter expert for all developed content, ensuring alignment with operational goals and… more
- Leidos (Indianapolis, IN)
- …Values guide the way we do business. Leidos is seeking a highly skilled ** Contact Center Manager** to lead our federal-agency omnichannel contact center program. ... experience. **What you will do:** + Oversee daily operations of the contact center to ensure efficient and effective service delivery, managing staffing, scheduling,… more
- Henry Ford Health System (Detroit, MI)
- GENERAL SUMMARY: The Director of Contact Center is a senior leader responsible for delivering operational excellence across patient/customer access contact ... planning, tactical organizing, and the operational oversight of the patient facing Contact Center and the patient billing customer service and financial assistance… more
- Zoom (Denver, CO)
- What you can expect: We are looking for a Contact Center Business Development Representative (BDR) to join our growing team. In this role, you will play a critical ... focusing on strategic engagement with key decision-makers in the Contact Center as a Service (CCaaS) space. This role...helping potential customers unlock the full value of Zoom Contact Center solutions. As a Contact Center… more
- Dignity Health (Rancho Cordova, CA)
- …of regular travel to offices throughout California.** **Position Summary:** The Manager, Contact Center is expected to provide visionary leadership to maximize the ... delivery systems, financial performance, engages staff and cultivates a contact center culture that prioritizes humankindness and patient-centric care consistent… more
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