- Stanford Health Care (Newark, CA)
- …Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center ... developing, and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders,… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a **Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... This role is crucial in ensuring the smooth operation of cloud-based contact center services, driving both agent performance and customer satisfaction.… more
- DXC Technology (Auburn Hills, MI)
- …**Key Responsibilities:** **Performance Analysis & Reporting** **Collect, analyze, and interpret contact center performance data (AHT, ASA, CSAT, FCR, adherence, ... **Work with IT and vendor partners to ensure optimal performance of contact center technologies (ACD, IVR, CRM, WFM tools, etc.).** **Conduct system data audits… more
- University of Miami (Medley, FL)
- …etiquette, registration completeness and accuracy, and clinical triage and scheduling. + Contact Center QA: Monitors agent calls for quality assurance, including ... . The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in Medley. The Call Center Quality Analyst… more
- Kelly Services (Franklin, TN)
- …is seeking a proactive and professional Senior Planner for Vehicle Connected Services Contact Center Operations. This role is critical in monitoring and managing ... + Preferred; one to two years in a call center role or contractors, which includes training, assigning work,...can be directed to the Kelly Human Resource Knowledge Center . Kelly complies with the requirements of California's state… more
- Centene Corporation (New York, NY)
- …As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Remote Available. ... **Position Purpose:** Perform various analysis and interpretation to link business needs and objectives for assigned function. + Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of… more
- Hackensack Meridian Health (Edison, NJ)
- …related field or equivalent work experience. + Minimum of 1 year of experience in a contact center environment OR a current active Patient Access Center team ... positive change. As a **Workforce Management (WFM) Real Time Analyst ** , you will utilize workforce management tools and...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
- Newegg Inc. (Diamond Bar, CA)
- …Data Analysis & Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track ... reporting aligns with established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the system… more
- MyFlorida (Tallahassee, FL)
- …Estimator Tool (https://compcalculator.myflorida.com/) Division of Service Operations - Customer Contact Center Senior Management Analyst Supervisor ... position works as a Senior Management Analyst Supervisor in the Customer Contact Center (CCC). The Work You Will Do: The Senior Management Analyst … more
- Intuit (Atlanta, GA)
- …and support to customers. Join Intuit as a Staff Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is transforming ... We are seeking an experienced, strategic, and collaborative Staff Business Systems Analyst to support a two-sided professional network at scale. In this critical… more
Related Job Searches:
Analyst,
Center,
Cloud Contact Center Analyst,
Contact,
Contact Center,
Senior Analyst Contact Center