- Merck & Co. (Rahway, NJ)
- …We're looking for an experienced contact - center leader to shape the customer experience for pet owners using our products and platforms. This is a ... and deliver insights and recommendations to stakeholders.Minimum Qualifications: 5+ years managing customer contact center operations for manufacturers or… more
- Sallie Mae (Indianapolis, IN)
- …and continuously improve training programs aligned with regulatory requirements, contact center KPIs, and customer experience standards. **What You'll ... + Partner with department heads, QA teams, compliance, and customer experience teams to identify performance gaps...software applications + Proven knowledge of contact center operations and performance metrics + Experience … more
- Principal Financial Group (Des Moines, IA)
- …Do** As a ** Customer Experience Specialist 1** in our dental insurance contact center , you will be handling inquiries from our customers related to their ... escalated for resolution. Identifies innovation solutions to improve the customer experience and identifies voice of the...are Monday - Friday 8:00am - 5:00pm CST. Engagement Center hours of operation are Monday-Thursday 7:25am - 6:35pm… more
- First Horizon Bank (Knoxville, TN)
- …At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience . We are passionate about doing things right and doing the right ... consistently during each call. Serving clients with a one contact resolution focus. Have a "Let's Find a Way"...school diploma or equivalent required Minimum two years of customer service experience or equivalent combination of… more
- Home Depot (Lansing, MI)
- **Position Purpose:** The Contact Center Supervisor - VAST (Remote) leads the Virtual Apron Support Team (VAST), driving high-quality virtual customer ... Team collaborates with design and operational teams to enhance customer experience as well as piloting new...organizes and supervises day-to-day operations and activities of a contact center team in order to achieve… more
- Epsilon, Inc (Greenville, SC)
- …of 1 year of experience in a customer service role. + Experience with contact center software and/or Customer Relationship Management (CRM) ... ** Contact Center Agent I** **Epsilon is...in support of Epsilon's USPTO customer . **Our Customer 's Mission** : The USPTO Electronic Business Center… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- Description Job Title: Remote Contact Center Supervisor Zeiders is an industry leader in military and family support. Our company's reputation is based on ... do and our commitment to quality service. Summary The Contact Center Supervisor is a full-time employee...or during peak periods. Preferred Qualifications + Microsoft Dynamics experience + Experience supervising call center… more
- Stanford Health Care (Newark, CA)
- …extraction, relational database, and other business intelligence tools- Prior healthcare or contact center experience a plus **Required Knowledge, Skills ... Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for...and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS,… more
- Seattle Children's (Seattle, WA)
- …** + Bachelor's Degree. + 5-7 years of progressive experience in customer service, patient relations, call center , or similar areas. + Experience ... The Director of the Patient Access Contact Center at Seattle Children's provides...suite of tools to enable an outstanding patient scheduling experience . The Director will also be responsible for leading… more
- FirstBank (Lakewood, CO)
- …in Spanish and English **Preferred Requirements** + Previous customer service experience + Working knowledge of call center environment **Knowledge, Skills, ... more and join the team! **A Brief Overview** The Contact Center Representative works in a fast-paced...inquires. **What you will do** + Provide an exceptional customer service experience and actively ensure … more
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