- Mass Markets (Killeen, TX)
- … Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality , compliance, and ... implement QA frameworks, scorecards, and calibration sessions. + Analyze quality trends and provide actionable insights to operations and...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Leidos (Indianapolis, IN)
- …business. The Leidos Civil team is seeking a forward-thinking, customer-focused, and data-driven ** Contact Center Program Manager ** to lead resource and ... **Description** **_Contact Center Program Manager Needed!_** At Leidos,...experience. + In-depth knowledge of omnichannel contact center operations, training, recruitment, workforce management, and quality… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking a highly skilled ** Contact Center Manager ** to lead our federal-agency omnichannel contact ... you will do:** + Oversee daily operations of the contact center to ensure efficient and effective...environment + Relevant industry certifications such as Certified Call Center Manager (CCCM), Certified Customer Experience Professional… more
- Dignity Health (Rancho Cordova, CA)
- …an expectation of regular travel to offices throughout California.** **Position Summary:** The Manager , Contact Center is expected to provide visionary ... center 's administrative, operational and support requirements. The Manager , Contact Center has a...standards. Takes ownership of and appropriate action to improve contact center performance. - Oversees quality… more
- Mass Markets (Garden City, GA)
- …a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations ... of our BPO contact center . This leadership role is responsible...customer satisfaction. + Drive continuous improvement initiatives across training, quality , and workforce management. + Ensure compliance with company… more
- Zoom (Springfield, IL)
- …document management tools. + Have hands-on experience managing deployment projects for contact center , workforce management, quality management, and virtual ... and internal teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent… more
- Vanderbilt University Medical Center (Nashville, TN)
- …highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center 's mission of quality in patient care, education and research. We ... **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating...and research. **Organization:** Cancer PCC 10 **Job Summary:** The Manager , Patient Care Services is a leadership role that… more
- Modivcare (Ridgeland, MS)
- …this opportunity may be the right fit for you! Modivcare is looking for an experienced Manager - Contact Center to join our team. This role is responsible ... + Ability to work independently and collaboratively. + Knowledge of contact center management tools and quality improvement processes. Salary: $60,800… more
- Cedars-Sinai (Los Angeles, CA)
- …ID** : 12724 **Working Title** : Manager , Patient Access (Patient Access Contact Center ) **Department** : CSRC Sched Reg Patient Access **Business Entity** : ... Award 19 years in a row for providing the highest- quality medical care in Los Angeles. We were also...the needs of all customers and support the Medical Center 's philosophies. The Manager , Patient Access assumes… more
- DXC Technology (Tulsa, OK)
- …and back offices- while facilitating customer experience transformation. **Life & Annuity Contact Center Operation Manager ** **Essential Job Functions:** + ... staff and systems in the customer support area. Improves quality and responsiveness of customer support staff and resources....support processes and platforms. + Manages client relationship from contact center perspective with Sr Leaders from… more
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