- State of Massachusetts (Brockton, MA)
- …their own and who are able to work, available for work and looking for a job. The Contact Center Supervisor is the first line expert in the areas of State ... procedures for the filing of claims for unemployment insurance benefits. The Contact Center Supervisor provides technical assistance and training to staff on… more
- Peckham, Inc. (Phoenix, AZ)
- …so we can gain a complete view of your experiences* Peckham Inc. - Bilingual Contact Center Supervisor SUMMARY The Bilingual Contact Center ... Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives who handle inbound calls only. The responsibilities… more
- Regions Bank (Houston, TX)
- …logging into the careers section of the system. **Job Description:** At Regions, the Contact Center Supervisor oversees the day-to-day operations of a team ... of organizational policies and procedures that drive performance and promote the Contact Center culture + Answers questions from staff and provide guidance and… more
- Hackensack Meridian Health (Neptune City, NJ)
- …mission to transform healthcare and serve as a leader of positive change. The ** Supervisor , Contact Center ** will be responsible for the daily supervision ... and coordination of the Patient Access Center , a fast-paced centralized contact ...key performance metrics for both quality and production. The supervisor will work towards effectively managing resources, schedules, staff… more
- University of Miami (Medley, FL)
- …Miami/UHealth Department of Uhealth Connect has an exciting opportunity for a Full Time Supervisor , Contact Center to work Remotely. The individual in this ... position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy,… more
- Mass Markets (Dallas, TX)
- …pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- UCLA Health (Los Angeles, CA)
- …team, you will provide tactical execution and leadership for our Member and Provider Contact Center . Your passion for excellence will help ensure the delivery of ... for all new and existing members who engage with the Contact Center . This will involve managing, coaching, and developing customer service representatives… more
- M&T Bank (Williamsville, NY)
- …** ** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between ... **Location** **: Amherst Center - hybrid after 6 months (2 days...knowledge of departmental systems, documents and procedures Previous call center , banking operations, or customer service experience **Physical Requirements:**… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. ... to report to work at one of our physical contact center locations. To be considered for...DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from… more
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