- State of Massachusetts (Brockton, MA)
- …their own and who are able to work, available for work and looking for a job. The Contact Center Supervisor is the first line expert in the areas of State ... procedures for the filing of claims for unemployment insurance benefits. The Contact Center Supervisor provides technical assistance and training to staff on… more
- Peckham, Inc. (Phoenix, AZ)
- …to your application so we can gain a complete view of your experiences* Peckham Inc. - Contact Center Supervisor SUMMARY The Contact Center ... Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives who handle inbound calls only. The responsibilities… more
- Mass Markets (Killeen, TX)
- …success of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of ... POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor… more
- General Physicians PC (Buffalo, NY)
- …Buffalo, NY Position Type : Full-time, First Shift Free parking! We offer our Primary Care Contact Center Supervisor : + Medical, dental, vision & much more + ... website as well as Verizon and BJ's Wholesale memberships. Essential Duties of the Contact Center Supervisor : + Be the owner of the Standard Operating… more
- Corewell Health (Kentwood, MI)
- Job Summary - Supervisor Contact Center Services Specialty Scheduling Supervises scheduling and pre-arrival activities to ensure coordinated and optimized ... resources and functions supporting multiple service lines. Essential Functions - Supervisor Contact Center Services Specialty Scheduling + Assumes day-to-day… more
- Tennant Company (Eden Prairie, MN)
- Customer Service Supervisor - Contact Center Operations With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning ... a team of Customer Service Representatives (CSRs) in our contact center . Focused on Aftermarket phone and... supervisor experience in customer service or a contact center environment. + Demonstrated excellence in… more
- Mass Markets (Killeen, TX)
- …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Amazon (Tempe, AZ)
- …applications. Preferred Qualifications - 2+ years of experience managing a high-volume contact center . - Strong understanding of technology, software, and tools, ... the inbound, outbound, and administrative (back office) centralized patient support center . - Foster a positive team experience through onboarding, training,… more
- M&T Bank (Amherst, NY)
- …** ** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between ... knowledge of departmental systems, documents and procedures Previous call center , banking operations, or customer service experience **Physical Requirements:** N/A… more
- ASM Research, An Accenture Federal Services Company (Cheyenne, WY)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
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