- Tiffany & Co. (Dallas, TX)
- **Position Overview** The Team Manager will support in leading, developing and supporting the sales and operations and team members to meet and/or exceed ... as a Guest Experience Manager , ensuring unsurpassed client service. As a Team Manager you will be a dynamic and inspiring leader who embodies the LVMH… more
- Leidos (Indianapolis, IN)
- …The Leidos Civil team is seeking a forward-thinking, customer-focused, and data-driven ** Contact Center Program Manager ** to lead resource and technical ... **Description** **_Contact Center Program Manager Needed!_** At Leidos,...multi-disciplinary leadership team to continuously evolve the contact center with new technologies and enhanced… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking a highly skilled ** Contact Center Manager ** to lead our federal-agency omnichannel contact ... you will do:** + Oversee daily operations of the contact center to ensure efficient and effective...environment + Relevant industry certifications such as Certified Call Center Manager (CCCM), Certified Customer Experience Professional… more
- Dignity Health (Rancho Cordova, CA)
- …an expectation of regular travel to offices throughout California.** **Position Summary:** The Manager , Contact Center is expected to provide visionary ... center 's administrative, operational and support requirements. The Manager , Contact Center has a...in cultivating a high- performing, highly engaged and diverse team . Has a record of recruiting, retaining, developing, and… more
- Mass Markets (Garden City, GA)
- …a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations ... of our BPO contact center . This leadership role is responsible...staffing, performance, and service delivery. + Lead and mentor team leaders, supervisors, and support staff to achieve KPIs… more
- Mass Markets (Killeen, TX)
- …strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Modivcare (Ridgeland, MS)
- …be the right fit for you! Modivcare is looking for an experienced Manager - Contact Center to join our team . This role is responsible for overseeing ... day-to-day operations, leading and guiding a team of representatives to ensure service level and contract...the customer experience and satisfaction. This role + Monitors contact center performance, operating efficiencies, and staff… more
- Zoom (Springfield, IL)
- …and internal teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent ... you will be responsible for the overall delivery of new features for Zoom Contact Center . Thisincludes project managing the release plans, diving into the… more
- ASM Research, An Accenture Federal Services Company (Muskogee, OK)
- **Shift Hours 8-4:30** Contact Center Knowledge role is responsible for all knowledge, training, and content - including (but not limited to) the following: + ... the Knowledge Management System. + Overseeing, managing, and coordinating Contact Center staff training and development activities....management + Coordinate and work with the Government content team , the Contractor QA team , the training… more
- Walmart (Bentonville, AR)
- **Position Summary ** As a Project Manager within the Sam's Club Contact Center , you will play a key role in managing projects end-to-end across multiple ... of technical engineering, product management, and data analytics functions. + Contact Center Strategy Experience: Knowledge of operational and strategic… more
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