- AdventHealth (Orlando, FL)
- …**Work Hours/Shift: Days Shift** **You Will Be Responsible For:** + Strong understanding of Contact Center technology + Can effectively display knowledge as ... a Subject Matter Expert (SME) on Contact Center Enterprise Applications + Displays expertise in understanding the business needs and working to provide technical… more
- DXC Technology (Plano, TX)
- …and special projects/analysis- both internal and client facing + Lead and support contact center technology launches and upgrades representing the business ... **Job Description:** DXC Technology (NYSE: DXC) helps global companies run their...Job Functions:** + Oversees the day-to-day operations of the contact center operations Workforce Management team supporting… more
- Kyndryl (Oklahoma City, OK)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Mass Markets (Savannah, GA)
- …requests, providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service… more
- Fiserv (Omaha, NE)
- …across business and IT teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms. + Lead efforts ... on a global scale, come make a difference at Fiserv. **Job Title** Cloud Contact Center DevOps **About Your Role:** You will be a key contributor in building and… more
- Walmart (Bentonville, AR)
- …members adhere to these standards. 11. Technology proficiency: Familiarity with contact center technology , such as computer telephony integration (CTI) ... have the ability to adapt to changing priorities, processes, and technology in a fast-paced contact center environment. 6. Time management: You have strong… more
- GE Appliances, a Haier company (Louisville, KY)
- …contact resolution (FCR), and CSAT. **Remote Workforce Enablement (10%):** + Manage the contact center Digital Technology team, consisting of an IT leader ... and execute an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts, Builder Support,… more
- USAA (Tampa, FL)
- …decision-makers. **What sets you apart:** + Accomplished leader with expertise building a large contact center + Advanced technology skills using AI or IVR ... technology in a contact center environment + Experience building, developing, and growing teams through transformation and modernization + Strategic… more
- Amazon (New York, NY)
- …Engineering, related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior ... contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys,… more
- Mass Markets (Savannah, GA)
- …? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities ... brands in the world as an expert on products, technology , and business process. Our Call Center ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
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