- DXC Technology (Plano, TX)
- …Job Functions:** + Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients + ... related field preferred + Nine or more years of workforce management experience in contact center operations environments + Five or more years of… more
- ManpowerGroup (West Des Moines, IA)
- Our client, a leading organization in the contact center and workforce management industry, is seeking a Workforce Management BA - IA - VMO to ... join their team. As a Workforce Management BA - IA - VMO,...Support forecasting, scheduling, and capacity planning activities to optimize contact center operations. + Lead data analysis… more
- AbbVie (Austin, TX)
- …+ Experience with Nice inContact + Capacity Planning/forecasting experience is strongly desired + Contact Center workforce management experience in a ... of back-office workforce management , capacity planning/forecast modeling for contact center operations and business utility functions + MS Excel skills… more
- Leidos (Indianapolis, IN)
- …least 3 years of management experience. + In-depth knowledge of omnichannel contact center operations, training, recruitment, workforce management , ... change management (eg, Prosci, CCMP) certifications. + Experience managing contact center operations with both on-premises and work-at-home customer service… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- Leidos (Gaithersburg, MD)
- …cloud CCaaS platforms). + Experience in managing and optimizing contact center operations, including workforce management , quality monitoring, and ... management framework and a deep understanding of contact center technologies and operations. The ideal...center agents to maintain a skilled and effective workforce . **Please Note:** **The program budget salary for this… more
- Kelly Services (Oxford, MS)
- …servicing. - Previous contact center experience. - Proficiency in contact center / workforce engagement management software, ideally Cisco Finesse ... accurately and leverage internal tools for next-level resolution needs. - Master multiple contact center management systems and agent desktop software… more
- UGI Corporation (Brooklyn Heights, OH)
- …teams that meets high standards of quality and data integrity. + Workforce Management of Contact Center Activities - Provides recommendations for the ... timely. + Communications - Keeps leadership informed and produces management reports on contact center ...produces management reports on contact center activity which may include workforce planning,… more
- Motion Recruitment Partners (West Des Moines, IA)
- Workforce Management Analyst/Call Center WEST DES MOINES, Iowa **Hybrid** Contract $46.53/hr - $52.43/hr Outstanding long-term contract opportunity! A ... well-known Financial Services Company is looking for a Workforce Management Analyst/Call Center in...analytical skills for building and interpreting forecasts using historical contact volume and handle time data.* Experience with work… more
- Capgemini (Atlanta, GA)
- …€22.5 billion. **Job:** **Organization:** _INVENT PEOPLE S&T_ **Title:** _Capgemini Invent - Contact Center - Management Consultant_ **Location:** _NY-New ... **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI,...target state operating models, spanning channel strategy, interaction design, workforce transformation, performance management , and technology enablement.… more