- Suburban Propane (Syracuse, NY)
- …to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management , on-call system, PBX/ACD, call ... and maintain data across our various Contact Center software applications and call management systems....Contact Center software applications and call management systems. You'll serve as the technical liaison between… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- VetsEZ (GA)
- …Affairs. The position will focus on migrating, validating, and maintaining large volumes of contact center workforce management (WFM) data, ensuring ... Experience supporting VA, federal, or large-scale contact center programs. + Familiarity with workforce ...contact center programs. + Familiarity with workforce management platforms (eg, Verint, NICE, Aspect)… more
- ABBTECH Professional Resources, Inc. (VA)
- …cloud CCaaS platforms). + Experience in managing and optimizing contact center operations, including workforce management , quality monitoring, and ... management framework and a deep understanding of contact center technologies and operations. The ideal...center agents to maintain a skilled and effective workforce . **Position Details:** + Pay Rate / Range: $70… more
- Public Storage (Plano, TX)
- …System Configuration and Administration: + Manage and configure contact center systems including call routing tools, workforce management ... on the New York Stock Exchange. **Job Description** The Contact Center Systems Lead is responsible for...systems. This role ensures systems such as call routing, workforce management , customer relationship management ,… more
- AbbVie (North Chicago, IL)
- …objectives. + Effectively administer the workforce management platform within the ACA contact center . + Oversees contact center agent profiles in ... workforce management platform within the AbbVie Complete Access (ACA) contact center . Responsible for the development of the capacity planning function… more
- The Walt Disney Company (San Antonio, TX)
- …complex, escalated, or urgent issues related to contact center management + Interview and hire workforce personnel, as needed **What** **You'll** ... Workforce Theory and Best Practices to include all contact center operations and metrics. You will... management role + Advanced experience working with contact center telephony with a specific focus… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... contact center operations. This position monitors call...call volumes, occupancy, and schedule adherence. + Administers real-time workforce management processes. + Provides insights and… more
- Mastercard (O'Fallon, MO)
- …managed in an efficient and compliant manner. Our data includes contact center activity, workforce management metrics, training outcomes, and many other ... the online application process or during the recruitment process, please contact reasonable_###@mastercard.com and identify the type of accommodation or assistance… more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... utilized by assigned projects (Blue Pumpkin, IEX, Aspect, etc.)** + **Knowledge of contact center dynamics and company operations within an ACD environment** +… more