- Fairview Health Services (St. Paul, MN)
- …a manager or director level. + Must have extensive knowledge of contact center software, IVR tools, workforce management and quality monitoring, in ... **Job Overview** **Overview** The Director of Contact Center Operations provides leadership and accountability for the contact center . The Director of … more
- Pearl Interactive Network (Raleigh, NC)
- …Site Managers (OSM)** is responsible for overseeing daily contact center functions, ensuring optimal workforce management , maintaining quality ... field (preferred). + 4 - 5 years of experience in contact center operations, workforce management , or a similar role. + Proven expertise in contact… more
- Qualtrics (Seattle, WA)
- …or On-prem Contact Center infrastructure, including: CCaaS platforms, Workforce Management (WFM) solutions, ACDs (Genesys, NICE inContact, Five9, Avaya, ... role, preferably in tech/software. + 5-7 years of product management experience, preferably in contact center...years of product management experience, preferably in contact center technology, unified communications, analytics, or… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- Mass Markets (FL)
- …KPIs, and leading enterprise-level initiatives + Advanced understanding of contact center technologies, workforce management tools, CRM systems, and ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT… more
- UGI Corporation (Cleveland, OH)
- …teams that meets high standards of quality and data integrity. + Workforce Management of Contact Center Activities - Provides recommendations for the ... timely. + Communications - Keeps leadership informed and produces management reports on contact center ...produces management reports on contact center activity which may include workforce planning,… more
- Enterprise Mobility (St. Louis, MO)
- …**Responsibilities** + Analyze, interpret, and validate data using internal workforce management and contact center applications to create short-term and ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst!** **ABOUT THE ROLE** The Workforce … more
- St. Luke's Health System (Boise, ID)
- **Overview** Join the dedicated team managing a contact center workforce management application. This position requires a detail-oriented, reliable ... candidate able to work with limited supervision. Technically adept and quick to adapt to new tools, the ideal individual applies strong analytical skills to resolve system issues and recommend data-driven solutions. A passion for continuous learning and… more
- BlueCross BlueShield of North Carolina (NC)
- …healthcare payer operations, including claims processing, member management , end-to-end Workflow, contact center strategies and workforce management ... long-term strategic perspective that guides the technology vision to enable our Contact Center and Back-office transformation. Our operations team, that includes… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... center operation to include three years in a workforce management analyst role + Experience with...planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred +… more
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