- United Airlines (Chicago, IL)
- …United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking ... management , historical and real-time statistical analysis and reporting, and effective workforce management . This role is also responsible for managing and… more
- Academy Sports + Outdoors (Katy, TX)
- …field study or equivalent years' of work-related experience Work Experiences: + 8+ years of contact center workforce management experience with 4 years ... of management experience required + Contact Center Retail/e-commerce experience a plus Skills:...of customer satisfaction through highly effective scheduling + Oversees workforce management team to provide guidance and… more
- Vivint (UT)
- …preferred + 5+ years prior experience in one or more of the following fields: Contact Center Management , Workforce Management , Forecasting, ... safer and more sustainable homes. The Field Support Manager, Workforce Management , is responsible for leading the...for leading the short-term forecasting of contact center demand, scheduling needs, and real-time management … more
- Chewy (Plantation, FL)
- …experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), with ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Comcast (Philadelphia, PA)
- …analyzes performance metrics to enhance profitability and operational efficiency. ** Workforce & Contact Center Management ** + Leads workforce ... and internal and outsourced contact centers. Develops and implements workforce management strategies, including contact forecasting, FTE modeling,… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …and mentoring of customer care professionals I and staff augmentation contact center + Develops workforce management schedules including one-stop shop ... schedule + Assists with 3rd party staff augmentation contact center partner + Analyzes and investigates changes in water usage including increases and decreases… more
- Chewy (Dallas, TX)
- …experience in lieu of degree) + 2-3 years of multi-channel contact center management experience in ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is looking for a **Team** **Manager, Workforce Management ** to join the best customer...Ability to make agile judgement decisions in ambiguous situations contact center performance conditions. + Proven analytical… more
- State of Minnesota (St. Paul, MN)
- …qualifications will be considered for this position.** Two (2) years of experience in workforce management , contact center operations, or business ... improvement efforts within the Paid Leave Contact Center to support efficient, data-informed operations. The Workforce... Center to support efficient, data-informed operations. The Workforce Management Analyst plays a pivotal role… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- Mass Markets (FL)
- …KPIs, and leading enterprise-level initiatives + Advanced understanding of contact center technologies, workforce management tools, CRM systems, and ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT… more
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