- V2X (Springfield, VA)
- …contract award. #clearance Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- V2X (Springfield, VA)
- …responsibility, and professionalism. Responsibilities + V2X is seeking a qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- ITW (Troy, OH)
- …Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily ... and address customer concerns in a timely manner. The manager directly manages all contact center...Focuses on team development and maintains a positive, motivated workforce to drive continuous improvement in customer service. +… more
- State of Michigan (Lansing, MI)
- State Administrative Manager 15 - Contact Center Technology Section Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4914002) Apply ... State Administrative Manager 15 - Contact Center ...center technology platforms (eg, IVR systems, ACDs, CRM, workforce management tools)? + None + Less than 1… more
- Qualtrics (Seattle, WA)
- …that's work worth doing. **Senior Product Manager - (Omnichannel Analytics - Voice & Contact Center Data)** **Why We Have This Role** + The Customer Care ... Cisco, etc.).Experience working with Cloud-based or On-prem Contact Center infrastructure, including: CCaaS platforms, Workforce Management (WFM) solutions,… more
- Capital One (Richmond, VA)
- …subject matter expertise on capacity planning and real time contact center processes when representing the Workforce department in Channels/Card programs & ... Manager , Process Management, Workforce Management - Hybrid As...5 years of Workforce Management experience for a Contact Center + At least 5 years of… more
- Lilly (Indianapolis, IN)
- …to make life better for people around the world. Lilly Patient Services Associate, CSP Contact Center Lilly Patient Services (LPS) is a center of excellence ... adherence and persistency, and deliver industry-best customer experiences. The Associate, CSP Contact Center is responsible for the successful execution of… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions,… more
- Cengage Group (Las Vegas, NV)
- …resources, onboard new agents into the Workforce Management platform, and train contact center managers and supervisors on the platform as needed. **Skills ... see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The **Customer Technical and Support Services Workforce Manager ** role will lead the development,… more
- Amazon (Tempe, AZ)
- …looking for a leader to manage and streamline our member support center workforce . As Workforce Manager Customer Care, you will evaluate our operating ... - Lead strategic workforce planning and management for multi-channel Contact Center operations, including forecasting, capacity planning, and resource… more
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