- Amazon (Goodyear, AZ)
- Description The Workforce Management Program Manager will lead and scale Amazon's Glocal Security Operations Center (GSOC) Workforce Management Program, ... analytical expertise, and operational management, requiring extensive experience in workforce management and emergency operations environments. This full-time, on-site… more
- V2X (Springfield, VA)
- …contract award. #clearance Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- V2X (Springfield, VA)
- …responsibility, and professionalism. Responsibilities + V2X is seeking a qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible...+ Drive continuous improvement initiatives across training, quality, and workforce management. + Ensure compliance with company policies, client… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …+ Collaborates with the workforce management team to create and distribute contact center data and metrics to Military OneSource Leadership + Energizes and ... Assists the Director of Contact Center Operations to effectively manage the contact center and provides direct supervision and leadership to Contact … more
- Comerica (Auburn Hills, MI)
- Job Description Technology Manager , Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager , ... cost, and ongoing operational plans and cost). The Technology Manager also oversees client, customer, and vendor relations to...data analytics and reporting tools for contact center insights + Knowledge of quality and workforce… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions,… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... + Drives customer retention through KPIs and an engaged workforce . Proactively seeks data and client feedback to inform...Preferred + Required: 3 years of experience in Leading contact center supervisor level leaders and individual… more
- Chewy (Louisville, KY)
- **Our Opportunity:** Chewy is seeking a highly skilled Pharmacy Workforce Manager to lead workforce strategy and execution across Chewy's Pharmacist ... managing WFM teams (schedulers, analysts, planners) in a multi-site or remote contact center . + Demonstrated ability to balance service levels, staffing… more
- Chewy (Plantation, FL)
- …years industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is seeking a Manager , Workforce Analytics I to join...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
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