- Meta (Austin, TX)
- …and contribute to the growth and success of our organization. **Required Skills:** Customer Experience Analyst Lead ( Customer Support) Responsibilities: ... a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part...unlocks the power of customer feedback and insights to drive customer experience … more
- NRG Energy, Inc. (Houston, TX)
- …to self-serve and access value-added services from our customer portals. The Digital Customer Experience Analyst will ensure a positive customer ... fit their unique needs, situations, and energy goals. In Customer Experience , we are striving to deepen,...enables customers to successfully access operational reporting, unlock industry insights and discover new product and services. We aim… more
- Mastercard (O'Fallon, MO)
- …businesses and governments realize their greatest potential._ **Title and Summary** Senior Customer Experience and Engagement Analyst Overview * Drives ... across the enterprise by uncovering and effectively communicating actionable insights from the Voice of the Customer ...ability to interpret quantitative and qualitative data effectively * Experience with driving ROI in a prior CX function… more
- SMBC (Boston, MA)
- …points and opportunities. **Key Responsibilities** + Assist in translating Customer Experience findings (eg, NPS, CSAT) into actionable insights . + Perform ... a richer life. **Role Description** As an Associate in Customer Experience , Voice of Customer ...Customer at Jenius Bank, you will help translate customer feedback into actionable insights to drive… more
- Meta (Burlingame, CA)
- **Summary:** As a Data Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer ... insights across their end-to-end journeys to drive customer experience improvements and business growth. Your...exhibit proven organizational and presentation skills. **Required Skills:** Data Analyst Lead - Customer Experience … more
- Arvato Bertelsmann (Easton, PA)
- We are looking for a data-driven and customer -focused Customer Experience (CX) Analyst to join our team. In this role, you will analyze customer ... and recommend actionable insights to enhance the end-to-end customer experience . Your work will directly contribute to building stronger partnerships,… more
- NBC Universal (Englewood Cliffs, NJ)
- …self-service functionalities; and the agent assisted technical support process. The CXOC ( Customer Experience Operations Center) Analyst will triage ... We embrace authenticity and inspire people to thrive. The Customer NOC Analyst at Media Group Technology,...of intellectual curiosity and a desire to improve the customer experience through daily work efforts +… more
- CVS Health (Woonsocket, RI)
- …and creating optimal experiences for customers, members, clients, and colleagues. The Sr. Analyst of Enterprise Customer Experience (CX) Reporting & ... Health, this role will be pivotal to igniting a customer centric culture. As a Sr. Analyst ... insight to drive change / influence the customer experience . + Demonstrated ability to thrive… more
- Lowe's (Mooresville, NC)
- …and test data driven ways to improve upon the customer 's shopping experience with Lowe's. The Analyst will review internal and external research and/or ... information and other relevant data, conduct analysis, and provide insights and recommendations all to identify areas of improvement...recommendations all to identify areas of improvement for the customer shopping experience . The Analyst … more
- American Express (New York, NY)
- …both our servicing partners and to provide a best-in-class customer service experience . Additionally, the Senior Analyst will manage core aspects of the ... and powerful backing promise to provide the world's best customer experience every day. And we'll do...equipped with the necessary support and collateral + Gain insights from all customer feedback channels to… more
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