- ICF (Arlington, VA)
- …activities. + Support the implementation and management of a Customer Relationship Management solution for administrative support functions ... up with key stakeholders + Create customer feedback reports and insights to inform change management... management practices. + Recommend and implement change management procedures for customer feedback .… more
- MTA (New York, NY)
- …case queues, and help guide policy. You will be expected to adhere to established Customer Relationship Management ( CRM ) quality control protocols to ... intake queues, review, and ensure the correct categorization of customer feedback , share feedback with...business intelligence systems. + Experience with Salesforce or similar CRM products. + Experience with social media customer… more
- Midwest Goods Inc. (Bensenville, IL)
- …repetitive tasks, implement new technologies, and integrate customer success tools (eg, CRM , customer feedback systems) with other internal platforms. * ... : * Oversee the implementation and management of customer success technology tools, including CRM systems, customer feedback platforms, and ticketing… more
- Wolters Kluwer (White Plains, NY)
- …Stronger understanding of products/services. + Advanced CRM : More proficient use of CRM tools for streamlined customer management . + Customer ... budgets are met. + Collaborate with internal teams on customer feedback to improve products/services. + Document... feedback to improve products/services. + Document detailed customer interactions and updates in CRM . +… more
- Mirabito Energy Products (Binghamton, NY)
- … and confirm all concerns have been addressed. + Accurately document customer feedback and interactions for continuous improvement and future reference. ... Yearly Salary: $61K - $71K Position Summary:As the HVAC Customer Service Manager , you will oversee a...and customer -first mindset. + Proficiency in using customer service software, CRM systems, and call-monitoring… more
- Curtiss-Wright Corporation (Portland, OR)
- …You will be the key customer contact escalation point to provide ongoing customer support and relay customer feedback to PacStar's engineering teams. Our ... train team members + Team focus is on the management of customer deliverables, and timely, accurate...to RMA representative + Provide escalated technical support and customer feedback for clients, product development, and… more
- Amazon (Arlington, VA)
- …metrics to guide your work and uncover hidden areas of opportunity. Seller Relationship Management * Build effective working relationships with your Sellers; be ... define feature enhancements and new products to improve Amazon product based on customer feedback , data analysis, and feature gaps with competitive products. *… more
- Robert Half Office Team (Cedar Falls, IA)
- …to resolve customer concerns and optimize processes for improved service delivery. + Feedback Management : Gather and document customer feedback to ... customer satisfaction. + Documentation: Maintain detailed and accurate records of customer interactions in the company's CRM system. + Product/Service… more
- Allegion (Canton, MA)
- …**Technical Proficiency:** Familiarity with customer service software (like Zendesk), CRM tools, and social media management platforms. + **Cultural ... involves active monitoring and engagement on social media platforms to respond to customer feedback and identify opportunities for brand promotion or crisis … more
- EnviroTech Molded Products, Inc. (Salt Lake City, UT)
- …+ Provide regular updates to management on project status and customer feedback . Requirements Qualifications: + Strong background in customer ... We are seeking a dedicated individual with a strong customer service background and excellent project management ...retention. + Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement. + Assist in… more