- Pegasystems (Boston, MA)
- …AI capabilities Thought Leadership (25%) + Demonstrate deep expertise in Pega Customer Service solutions including intelligent automation, predictive ... **What You've Accomplished:** + 10+ years of progressively responsible experience in customer service solutions , with at least 3 years in leadership roles… more
- Amazon (Austin, TX)
- …the CET team within Customer Service is to create Earth's best customer service solutions by empowering our customers to utilize automation to ... Artificial Intelligence? Then we're looking for you! The Amazon Customer Service (CS) Knowledge team is seeking...operations teams to define, develop, and launch scalable KM solutions that improve efficiency and customer satisfaction.… more
- Amazon (Santa Clara, CA)
- …AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions . - Collaborate with internal and ... scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service ...managers, to integrate LLM-based solutions into Amazon's customer service platforms. - Develop and implement… more
- Amazon (Seattle, WA)
- …the CET team within Customer Service is to create earth's best customer service solutions through empowering our customers to utilize automation to ... Models (LLMs) to revolutionize how customers interact with Amazon Customer service . You will work directly with...to innovate and improve. - Deliver long-lasting foundational systematic solutions that pave the way for effective use of… more
- SHI (Somerset, NJ)
- …external stakeholders - Basic * Proficiency in customer outreach and delivering tailored customer service solutions - Basic * Experience working in a ... when assigned. Communication: Can communicate simple ideas and information clearly. Customer Service : Can provide responsive and courteous assistance to… more
- Parker Hannifin Corporation (Hollis, NH)
- … metrics, monitoring and analyzing results and executing changes. + Implement new customer service software solutions when deployed by the corporate ... Customer Service Manager Location : HOLLIS,...solutions . + Intervene in and directly manage challenging customer situations through research, effective communication, and any other… more
- Graybar (Milwaukee, WI)
- … and administrative functions and monitor performance of related employees + Implement customer -facing service solutions and e-commerce solutions + ... Become part of the excitement. **Manager Customer Service ** As a Manager Customer Service , you will oversee customer service , administrative,… more
- Fifth Third Bank, NA (Grand Rapids, MI)
- …+ High school diploma or equivalent + Minimum one-year collections, customer service , sales, or customer solutions advocacy experience required + ... in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service + Multi-task and work independently in a fast-paced… more
- Amazon (Seattle, WA)
- …providing a one-stop shop for enabling interactive text, voice, and touch customer service solutions . Our platform leverages state-of-the-art technologies ... Description Amazon.com is broadly recognized as #1 in Customer Service in the US and...verticals integrating with our platform can easily enable customized self- service solutions through simple API integration, while… more
- Amazon (Seattle, WA)
- …conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions . A day in the life We ... scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service ...managers, to integrate LLM-based solutions into Amazon's customer service platforms. - Develop and implement… more
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